Justin Trejos
Atlanta,Georgia
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Onboarding Associate
Alorica
03.2023 - Current
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve client needs.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
Tier 3 Bilingual Support Agent / Dispatcher
ADT Security
01.2021 - 03.2023
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems with customers alarm systems.
- Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
Tech Support Team Lead
5CA
01.2019 - 12.2020
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
Education
Fullstack Development Bootcamp
4Geeks Academy
Florida, United States03.2023
GED -
Ged Testing
GeorgiaSkills
- RESTful APIs
- SQL
- Javascript
- Python
- Git
- Exemplary work ethic
- Self Motivated
- Database Management
- Testing and debugging
- Troubleshooting and resolution
- Agile
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Onboarding Associate
Alorica
03.2023 - Current
Tier 3 Bilingual Support Agent / Dispatcher
ADT Security
01.2021 - 03.2023
Tech Support Team Lead
5CA
01.2019 - 12.2020
Fullstack Development Bootcamp
4Geeks Academy
GED -
Ged Testing