Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Trignano

Fort Myers,FL

Summary

To pursue a position of management where my interpersonal skills and professional manner will ensure customer satisfaction results in a positive impact to the business and the people I work with.

Overview

14
14
years of professional experience

Work History

Assistant Food & Beverage Director

Palmira Country Club
09.2019 - Current
  • Setup and oversaw the wine club events including tastings, wine dinners, rosters, and all while staying within budget along with our normal events
  • Helped lead our weekly BEO meeting to help ensure the management team was ready and able to handle the upcoming events
  • Helped in designing our proposal for the Board at Palmira for our outside bar we are looking to build by going to other clubs for ideas and selecting equipment that would help in servicing our members
  • Writing the schedule for our F&B team while staying within budget
  • Helped to ensure our monthly A la Carte menus were without errors and input them into Jonas while working closely with our Executive Chef and his culinary team
  • Did all the wines by the glass menus for our F & B outlets
  • Worked closely with our Chef and wine vendors to procure the best wines for our wine dinners
  • Helped to eliminate excess inventory of wine in our club by setting up summer wine sales program.

Dining Room Manager

Palmira Country Club
03.2016 - 09.2019
  • Oversees all aspects of the banquet or event including set-up, menu selection and food presentation, serving and cleanup while focusing on detail and quality presentation and customer service
  • Responsible for all aspects of supervision of banquet staff including training, coaching, disciplining and reviews
  • Approaches all encounters with members and colleagues in a friendly, service-oriented manner
  • Maintains constant communication with members and/or on-site contact to ensure all expectations are met or exceeded
  • Ran our Palmira Wine Club
  • Coordinates with other staff and departments to arrange the delivery of requested services
  • Maintains constant contact with the kitchen staff to ensure complete communication between food production and food service
  • Inspects all table place settings, including table linens, china, glassware and silverware for correct placement and ensures that each element is clean, undamaged and attractive
  • Ensures proper setting of buffet tables and other food service tables
  • Clearly projects the vision of the department and measures progress.

Dining Room Manager

Ruth Chris Steak House
08.2015 - 09.2016
  • Worked on a training program to become dining room manager
  • Worked with the GM and floor Manager supervising dining rooms
  • Assisted in creating schedules and staffing models for all food and beverage business
  • Assisted in distribution of gratuity pool for all servers
  • Worked with Chef and Catering Manager to ensure all functions were staffed accordingly
  • Worked with Catering Manager on set up for all outside functions
  • Attended meetings when necessary to ensure proper communication between departments
  • Worked opening and closing shifts as necessary to ensure proper set up or reset for business
  • Did whatever it took to make the guest experience a positive one.

Beverage Manager

Palmira Country Club
08.2015 - 03.2016
  • Handles arrangements for all club events (bar related) including special member and non-member events
  • Analyzes the needs of the function working with published menus, cocktail lists, preparing the banquet event order forms and collecting necessary deposits and payments
  • Works closely with the Executive Chef and Clubhouse manager and F&B Director
  • Ensures all appropriate communication for upcoming business is complete and distributed in a timely manner
  • Creates floor plans and buffet diagrams for each event and directs the staff to deliver the best results
  • Helped to ensure all bars/bartenders are adequately staffed and stocked to ensure member happiness.

Bartender/Coach

Ruth Chris Steak House
11.2011 - 08.2015

Bar Coach/Trainer

  • Helped to open new stores and train the staff in operational procedures
  • Welcomed guests in a friendly manner and presented menus along with daily specials
  • Assisted my manager by ensuring standards were followed by bartenders
  • Took cocktail orders and served beverages to guests
  • Took food service orders and served to guests
  • Properly handled all transactions regarding food and beverage.

Go/Busser

Outback Steakhouse
10.2009 - 11.2011
  • Hired to help train new bussers for the opening of store
  • Trained new hires on SOP’s
  • Presented menus and daily specials to members and guests
  • Took cocktail orders and served beverages to members and guests
  • Took food service orders and served members and guests
  • Properly handled all transactions regarding food and beverage.

Education

High School Diploma -

Mariner High School, Florida Gulf Coast University

Skills

  • SKILLS AND ABLILITIES
  • I have a great ability to help solve problems while working with others
  • My passion for people and hospitality enables me to be successful
  • Ability to communicate in a positive manner
  • Ability to interact with customers providing a high level of service
  • Ability to deal with problems involving several concrete variables in standardized situation
  • Committed to providing a welcoming environment to all members, guests and employees
  • 2022 recipient of the Jay DiPietro Scholarship for continued education

Timeline

Assistant Food & Beverage Director

Palmira Country Club
09.2019 - Current

Dining Room Manager

Palmira Country Club
03.2016 - 09.2019

Dining Room Manager

Ruth Chris Steak House
08.2015 - 09.2016

Beverage Manager

Palmira Country Club
08.2015 - 03.2016

Bartender/Coach

Ruth Chris Steak House
11.2011 - 08.2015

Go/Busser

Outback Steakhouse
10.2009 - 11.2011

Bar Coach/Trainer

High School Diploma -

Mariner High School, Florida Gulf Coast University

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