Justin Turner

• Operates as a 3rd party and manages Business Development Center and service accounts for auto dealerships across the country from IL, MO, TX, FL, CA, PA, and many more.
• Calling and handling several customers per each account.
• Equity mining but also working BDC for those accounts
• Managing CRM software
• Experience with VinSolutions, Eleads, Dealersocket, Car Research XRM, Xtime and more.
• Calling, emailing, and texting customers
• Following up, closing appointments and performing feedback calls post appointment as well.
• In communication with points of contact at dealerships for accounts being managed
• Fully responsibly for personal and account performance, lead count, conversation rates, show ratio %, appointments per lead source,
• Handling customer replies while taking inbound phone calls for both service and sales
• Leaving voicemails and dialing to reach as many customers as possible
• Used data analytics to identify and track sales trends and develop actionable insights.
• Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
• Attended monthly sales meetings and quarterly sales trainings.
• Maintained current knowledge of evolving changes in marketplace.
• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Set and achieved company defined sales goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Started as a package handler, unloading and loading 53 foot trailers daily, gradually becoming the top performer in my area after my first 6 months
• Promoted to Operations Supervisor
• Operations supervisors are on the front lines of the business.
• Manages trains, delegates, schedules, and mentors employees during the operation.
• Working in a high pressure fast-paced environment that requires critical thinking, good judgement of character, and the ability to handle people in real time
• Experience working with union and 705 Teamsters members.
• Experience training and developing other management employees.
• Established and maintained an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes
• Has directed daily trans-load activities to support account objectives for level of service, cost management, customer expectations, and volume requirements
• Functioned as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner
• Ensured that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development
• Able to resolve conflict and have difficult conversations
• Problem solving skills and able to find root causes
• Able to strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety
• Recognition: supervisor of the month award in year 2015,2016,2018,2019
• Yard Control experience
• Able to build and promote strong employee relationships
• Increase engagement among staff leaders and members
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Kept high average of performance evaluations.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Reduced sort span run time by 15-20 minutes daily which helped maintain the average paid day per employee in 2021.
• Received two promotions within career span.

A year my manager and I did not initially see eye to eye due to conflicting management styles. Buttons were pushed. Eventually after spending more time side by side I learned to view things from their perspective. I was able to meet their standards while leaning on my management strengths to lead effectively. The experience helped improve as both manager and a leader. Essentially I had reduced required daily staffing plan while still running my department efficiently, and increased the average pieces per hour process rate from 6,500 to 7,200 which increased the overall production for our entire operation during the year 2020.

• First year at a new location for UPS. New building, different culture in a new department and management team
• Tasked to take over a high revenue department who's previous supervisor was in charge of for 5 + years
• Awarded supervisor of the month for taking over the Small sort SSLAW operation and improving on the previous production standards. Reduced time by 20 minutes, and increased the pieces per hour process rate with less staffing than the pieces per hour process rate with less staffing than the previous supervisor in charge of of the department.

• Awarded lead supervisor during my time as a training and development supervisor for new employees in the year 2015
• Held the highest retention rate as well as post hire productivity amongst the employees I trained specifically
• First year as an operations supervisor. The dock operation I was in charge of became 1st in multiple categories, making us the leading department in our building.
• Lead part time operations supervisor in 2016, 1st in belt stops, origin scan, damages % , missed packages, and overall pieces per trailer in volume. I was then transferred to a new dock operation that was struggling, to replicate the results in 2017.