JUSTIN UNDERWOOD
FT STEWART,GA
Summary
Knowledgeable Network Specialist bringing over 5 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Communication Systems Specialist
Army
06.2018 - Current
- Administered, maintained and supported network systems to provide consistent security, availability and performance
- Responded to client requests for technical support by phone, email and inter-office chat service
- Ran cables from existing patch panels to new patch panels to secure router and switches in proper location
- Maintained company servers, computers, printers, cables and other equipment
- Maintained hardware and software for networks and assisted in installation and upgrade of servers
- Analyzed software, hardware and network systems for various transmission systems
- Managed and documented network systems and operational procedures
- Supervises operations and assists team members in the installation and operation of multichannel line-of-site systems
- Configured and managed Cisco routers, switches, and wireless access points to maintain a secure network
- Provided technical support and troubleshooting for Cisco networking devices
- Created and maintained detailed documentation of all network configurations & changes.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
High School Diploma -
Brownfield High School, Global
Skills
- SKILLS & ABILITIES
- Fault Isolation
- Software Deployment
- Network Configuration
- Helpdesk Administration
- User Training
- Problem Resolution
- Supervision & Leadership
- Account Management
- Technical Knowledge
Certification
- CompTIA Security+
Timeline
Network Communication Systems Specialist
Army
06.2018 - Current
High School Diploma -
Brownfield High School, Global
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