Justin Urena
Winter Garden,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kids Basketball Coach
West orange recreation Center
West Orange , FL
2024.06 - Current
- Analyzed opponents' strengths and weaknesses to create a comprehensive scouting report.
- Facilitated post-game discussions with teams focusing on areas needing improvement or celebration of successes achieved.
- Maintained accurate records of players' individual progress throughout the season.
- Communicated effectively with parents regarding players' progress or disciplinary issues.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Assisted in organizing fundraisers for the basketball program at school events.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
Deli Clerk
Publix
Orlando , FL
2019.11 - Current
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Documented and entered special orders for event catering and party trays.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Greeted customers in a friendly and professional manner.
Education
Associate of Science - Electrical Engineering
Valencia College
Orlando, FL2026-03
Skills
- Game Strategy Development
- Character Building
- Emergency Response
- Staff Development
- Motivational Leadership
- Calm Under Pressure
- Planning
- Attention to Detail
- Communication
- Friendly, Positive Attitude
- Resilient
- Problem Solving under pressure
Affiliations
- Chess
- Competitive at everything I do
- Basketball
- D1 Gambler
- Future YCS winner hopefully
- FPV drone work
Languages
English
Native/ Bilingual
Spanish
Limited
Sign language
Elementary
Certification
- Certification AutoCad
- Certification in Excel and Powerpoint
Timeline
Kids Basketball Coach
West orange recreation Center
2024.06 - Current
Deli Clerk
Publix
2019.11 - Current
Associate of Science - Electrical Engineering
Valencia College
- Certification AutoCad
- Certification in Excel and Powerpoint
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