Justin Urquiaga
Atlanta,GA
Summary
Accomplished leader with a proven track record at Emory University Hospital, adept in operations management and strategic planning. Excelled in enhancing efficiency and achieving a 51% sales increase through innovative project management and exceptional customer service. Skilled in data management and fostering strong client relationships, ensuring regulatory compliance and driving profitability.
Proven track record in gathering and analyzing key financial data and benchmarks, as well as preparing accurate forecasts in regards to potential revenue and profit; possesses solid understanding of corporate financial operations, financial accounting, and economics. Natural problem-solver with capability to assess overall objectives of clinical studies and client goals to establish comprehensive policies and procedures governing data collection, database management, analysis, and reporting. Strategic communicator with exceptional ability in presenting information clearly and concisely to executives, coworkers, clients, and other key stakeholders. Develops and executes strategic initiatives and projects. Consistently meets client expectations and corporate objectives with outstanding management, analytical, organizational, and project management skills, as well as strategic decision making and planning. Well-developed communication, presentation and leadership qualifications; excels in dynamic, demanding environments while maintaining pragmatic and focused. Analytical aspirant able to manage multiple competing priorities and meet strict deadlines without sacrificing quality of results. Proficient in providing complete solutions to business and clients' needs. Expert in Actigraphy equipment, analysis, and interpretation.
Overview
29
29
years of professional experience
Work History
Chief Executive Officer
Emory University Hospital
05.2010 - 01.2024
- Planned and implemented 7 successful pharmaceutical clinical trials from inception to the decommission process achieving over $1 million sales.
- Assisted in creating SOP's, Pharma protocols, quality improvement policies, manuals, as well as compiling statistical data and writing narrative reports to summarize quantifiable findings.
- In 2006, managed and produced the roll-out of a new customer software installation package and multimedia training tutorial resulting in 40% higher productivity and 20 less hours of re-work.
- Increased sales, from 2005 to 2010, by 51%, resulting in a 10% annual increase for 5 years by improving the efficiency of the customer service department and sales.
- Developed strategies and synergies among all departments achieving substantial cost reductions, greater efficiency, and increased market share to produce annual sales well over 1.5 million.
- Contributed to the development of 2 innovative consumer product lines for Ambulatory Monitoring and achieved profitability while ensuring client confidence and satisfaction.
- Assisted in the planning and launching of the relocation and renovation of the US Gucci Corporate Office and the expansion of 3 Emporio Armani and 3 Giorgio Armani stores.
Director of Special Projects & Client Services
Ambulatory Monitoring
11.2004 - 05.2010
- Ensured proper day-to-day strong operational controls and exercised financial discipline in order to achieve short and long term goals.
- Provided strategic direction and improved management efficiency; led in-house project management through all phases of execution for key clients such as Eli Lilly, Forest, Serentis, and Johnson & Johnson.
- Oversaw all clinical trial activities and data management; communicated with sponsor/investigator, clinical sites, Contract Research Organizations, and other vendors.
- Participated in various presentations, trade shows, conferences, and seminars; developed and implemented business plans and provided leadership towards the achievement of these plans.
- Improved productivity and operational cost through the strategic planning of budgets; managed the QC and QA activities.
- Ensured consistent adherence to study protocols, clinical objectives, Standard Operating Procedures (SOP’s), Good Clinical Practices (GCP’s) and Current Good Manufacturing Practices (cGMP’s), ISO 9001 and Food & Drug Administration (FDA) regulations – 21 CFR Part 11.
- Introduced and managed the standardized data management procedures to provide robust results and consistent documentation/reporting.
- Fostered strong client relationships and contributed to new business development through referral generation and networking; managed staff to routinely and successfully meet client requirements.
- Traveled to domestic and international sites to provide on-site training; assisted Decisionline group and achieved exceptionally high satisfaction and recommendation to Johnson & Johnson.
Executive Assistant to the President
Gucci
05.1999 - 11.2004
- Promoted to serve as Merchandising Planner, concurrent to the Executive Assistant to the President, for the $280M organization with 30 retail locations and complex distribution network.
- Developed and implemented strategic merchandising plans to meet financial objectives, including annual and seasonal forecasting and goal setting.
- Analyzed current and historical sales, financial, and market trends to identify potential opportunities and risks; advised the President on business and financial situation to guide business planning.
- Prepared sales and revenue forecasts based on analysis of current and historical data; handled retail financial modeling, strategic planning, and budget preparation.
- Reviewed reports and metrics including sales, gross margin, gross margin return on investment, weeks on hand, and weeks of supply; identified issues, risks, and other notable information.
- Acted as key point-of-contact between the President, executive staff, and colleagues across the United States and Europe; supported senior executives by managing day-to-day operations.
- Coordinated and facilitated key initiatives as well as conferences and special events; conducted analysis and benchmarking of competitor results to influence key decision making.
Operations Manager
Emporio Armani
02.1995 - 05.1999
- Quickly advanced to hold responsibility for the day-to-day management, strategic planning, P&L, and merchandising for the $43M Emporio Armani Fifth Avenue retail operation.
- Analyzed and addressed key financial markers, including daily / weekly / monthly / annual sales, budget, profitability, productivity, and inventory.
- Managed 30+ employees, which encompassed recruitment and placement, compensation, employee development, performance management; prepared and processed personnel actions/documentation.
- Directed various aspects of new store openings for Giorgio and Emporio Armani, as well as remodels, redesigns, staffing, training, and grand-opening events including the New York City flagship location.
- Introduced strategies to decrease inventory shrink for Emporio Armani to
Education
Master of Business Administration Coursework - Finance
Mercy College
Dobbs Ferry, NY08-2014
Bachelor of Administration - Business Administration
Mercy University
Dobbs Ferry, NY09-2005
Skills
Operations and Management
Project Management
Data Management (DMP's, Analysis & Reporting)
Research & Developmet
Quality Control and Quality Assurance
ISO and FDA regulations
Retail
Customer Service
Budget Management
Financial and Strategic Planning
Timeline
Chief Executive Officer
Emory University Hospital
05.2010 - 01.2024
Director of Special Projects & Client Services
Ambulatory Monitoring
11.2004 - 05.2010
Executive Assistant to the President
Gucci
05.1999 - 11.2004
Operations Manager
Emporio Armani
02.1995 - 05.1999
Master of Business Administration Coursework - Finance
Mercy College
Bachelor of Administration - Business Administration
Mercy University