Justin Valencia
Warehouse Lead/ Restraunt Manager
La Mirada,CA
Summary
Diligent and ambitious warehouse lead with experience in warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Skilled and knowledgeable in all positions of the warehouse for a greater understanding/role of the company functions and needs.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse Lead
Kehe Distribution
Chino, CA
09.2020 - Current
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Monitored performance and safety practices -of (10-60) person warehouse staff.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Performed inventories and stocked new equipment and [Product].
- Maintained top performance standards while working in hot warehouse environment.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Oversaw daily operations and shipping and handling processes.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Trained employees on equipment operation and safety protocols.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Delivered updates on anticipated task completion times.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Installed protective devices to prevent shifting or damage to items being transferred.
MANAGER/ LEAD SERVER
EMC
Arcadia, CA
05.2018 - 02.2020
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write- ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor
- Greet and seat guests, and present menus and wine lists.
MANAGER
Noypitz
Cerritos, CA
11.2018 - 10.2019
- Helped open and launch this business and over saw all
Lead Server
WOCKANO
Cerritos, CA
02.2017 - 11.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Trained in open/close restaurant procedures and handling money for nightly reports and deposit at the end of each sale day.
SERVER/ MANAGER
Yojie Shabu Shabu
Cerritos, CA
03.2015 - 02.2018
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Led team of servers to consistently meet customer service and sales targets.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
A.A - Business Candidate
Cypress College
Cypress, CA 02.2014 - 06.2016
Skills
Distribution and warehousing
Shipping and receiving
Packing and scanning
Forklift Operations
Operations management
Staff supervision
Order picking and processing
Loading and unloading
Proficient in microsoft office
Food plating and presentation
Marketing and advertising
Performance improvement
Food preparation and safety
Cost-controls
Budgeting
Point of Sale (POS) system operation
Inventory control and record keeping
Passion for customer satisfaction
Production planning
Data analysis
Budget Management
Accomplishments
- CERTIFICATIONS
- Ca Food Handlers Cardoperations
- Hire, train, and evaluate personnel
- Monitor sales staff performance to ensure that goals are met
- Listen to and resolve customer complaints regarding services,products, or personnel
- Confer with company officials to develop methods andprocedures to increase sales, expand markets, and promotebusiness
- Plan and prepare work schedules, and assign employees tospecific duties
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services,such as pumping gasoline for customers
- Attend company meetings to exchange product information andcoordinate work activities with other departments
- Keep records pertaining to purchases, sales, and requisitions
- Inventory stock and reorder when inventories drop to specifiedlevels.
Timeline
Warehouse Lead
Kehe Distribution
09.2020 - Current
MANAGER
Noypitz
11.2018 - 10.2019
MANAGER/ LEAD SERVER
EMC
05.2018 - 02.2020
Lead Server
WOCKANO
02.2017 - 11.2018
SERVER/ MANAGER
Yojie Shabu Shabu
03.2015 - 02.2018
A.A - Business Candidate
Cypress College
02.2014 - 06.2016