Justin Valera
New York,NY
Summary
At the end of the day i try to do my best on helping others moral & motivation. Since being in retail for most of my career i can sense when people are having uncertainty to strive for their goals. They tend to lose track on whats important for them or lose sight on what brought them to work for that company to begin with. Having someone who will guide you to become the best version of yourself or a helping hand in anyway is my purpose in life. i love to become of help in anyway for a company i believe in.
Overview
10
10
years of professional experience
Work History
Athlete
Nike
Manhattan, NY
08.2021 - Current
- Warmly greeted consumers & made great connections based on products they needed extra assistance with or trying on new product.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy
- Presented updated floor plans and design strategy to store management
- Restructured merchandising strategy to promote high value and products
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Established and maintained proper high-traffic displays, resulting in increased sales
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Jimmy Jazz
New York, NY
09.2020 - 07.2021
- Created and implemented email campaigns to increase customer engagement.
- Reviewed analytics from previous campaigns and identified areas of improvement.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
- Answered incoming calls promptly and professionally.
- Identified customer needs and provided appropriate solutions to meet their requirements.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Replaced light bulbs and other fixtures as needed.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
Sales Lead
Footlocker Inc
Bronx, New York
04.2017 - 06.2020
- Generated company growth for 3 consecutive years through market expansion and sales
- Promoted accessories and cross-sold additional products and services through use of active persuasion
- Served high volume of customers
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Exceeded department expectations for productivity and accuracy levels
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Proactively engaged shoppers, providing assistance and information on merchandise and product features
- Planned and developed strategies to increase sales and territory
- Oversaw inventory purchases and sales contracts to keep records current and compliant
- Managed cash register operations using POS system including processing sales and returns
- Maintained database of customer and sales information using xstore
- Promoted teamwork and a positive working environment interacted with customers ensuring the development of a good rapport
- Answered a high volume of telephone queries
Guest Service Associate
Target
Bronx, NY
04.2016 - 03.2017
- Served high volume of customers
- Served customers across multiple shift times, including early morning
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Personally addressed and welcomed 50+ guests to business per day, improving overall customer service and engagement
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Worked with managers to develop service improvement initiatives
- Trained 15+ new employees each quarter in procedures and policies in order to maximize team performance
- Managed needs of returns for customers in busy environments alongside team of 2-3 customer relations professionals
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Replenished shelves to maintain adequate merchandise levels
- Coordinated heavy inventory with other associates to carry out customer requests
- Excelled in exceeding daily credit card application goals
- Exceeded team goals and collaborated with staff to implement customer service initiatives
- Translated services for 5 or more team members to serve Spanish customer's needs.
Cashier Team Lead
Stewarts
Bronx, New York
10.2014 - 05.2015
- Drove sales and add-on purchases by promoting specific item options to customers
- Arranged updated promotional displays every 3 weeks to a month
- Helped customers find specific products, answering questions and offering advice
- Prepared food, including Ice cream, Burgers and coffee items
- Collected merchandise from store and searched back-end locations for customer purchases
- Opened and close facilities
- Cash handling on a daily basis
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Managed expired/damaged product returns professionally and quickly to maintain customer satisfaction
- Provided assistance with purchases, locating items and signing up for rewards programs
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Pizza Shop Assistant
Big Apple Pizzeria
Troy, NY
06.2014 - 09.2014
- Operated cash register to process customer orders and payments.
- Cleaned kitchen surfaces and equipment after each shift.
- Assisted with restocking supplies as needed.
- Maintained a clean and sanitary work environment in compliance with health regulations.
- Greeted customers upon arrival and provided menu information.
- Provided excellent customer service at all times.
- Kept track of inventory levels and ordered additional supplies when necessary.
- Checked temperatures of refrigerators and freezers regularly throughout the day.
- Assisted other team members in closing duties such as cleaning up stations, counting money.
- Kept customer and food preparation areas clean and well-organized.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
High School Diploma -
Troy High School
06.2015
Skills
- Friendly, Positive Attitude
- Positive Reinforcement
- Impeccable customers service experience
- Knowledge of shipping delivery, inventory management, computer software & hardware
- Graphic Design
- Extremely knowledgeable in Adobe Photoshop
- Excellent communication skills
- Product Sales
- POS system operation
- Inventory management
- Reliable and punctual
- Money handling
- Outgoing personality
Accomplishments
- Achieved $300,000 in sales yearly
- First Freshman in Troy High School to attend a Junior/Senior (ONLY) Computer Arts course because of my Skill in Graphic Design
- Won 1st place in The Footlocker Lace up agreement (New York State) (2019)
- Mentored 15+ new sales associates.
- Consistently exceeded daily sales targets with an average of $3000-$5000 in sales each day.
- Supervision - Supervised team of three staff members.
- Promoted to Sales lead after only 6 months.
Timeline
Athlete
Nike
08.2021 - Current
Assistant Manager
Jimmy Jazz
09.2020 - 07.2021
Sales Lead
Footlocker Inc
04.2017 - 06.2020
Guest Service Associate
Target
04.2016 - 03.2017
Cashier Team Lead
Stewarts
10.2014 - 05.2015
Pizza Shop Assistant
Big Apple Pizzeria
06.2014 - 09.2014
High School Diploma -
Troy High School