Justin Vaughn
Oxford,MS
Summary
Proven Automotive Collision Technician with a track record of enhancing customer satisfaction and increasing shop efficiency at Allen Samuels Dodge Chrysler Jeep. Expert in adhesive bonding techniques and exceptional at building relationships, I consistently exceed performance metrics. Skilled in damage assessment and paint matching, my dedication to quality and teamwork drives continuous improvement and repeat business.
Overview
14
14
years of professional experience
Work History
Automotive Collision Technician
Allen Samuels Dodge Chrysler Jeep
06.2022 - Current
- Delivered exceptional service to clients by explaining technical information about their vehicles in clear, understandable terms.
- Managed workflow effectively by prioritizing projects based on urgency, complexity, and estimated time required for completion.
- Enhanced customer satisfaction by providing timely and accurate damage assessments for collision repairs.
- Ensured high-quality results with meticulous attention to detail when performing color matching and paint application tasks.
- Maintained positive relationships with parts suppliers, securing competitive pricing on materials needed for collision repairs.
- Demonstrated expertise in the use of various auto body repair tools, including frame machines, hydraulic jacks, and welding equipment.
- Collaborated with insurance adjusters to negotiate fair prices for customers, resulting in favorable outcomes for all parties involved.
- Increased shop efficiency by maintaining a clean, organized work environment and managing inventory of repair tools and equipment.
- Gained repeat business from satisfied clientele who referred friends, family members, or colleagues looking for reliable auto body services after accidents or collisions-related damage.
- Provided excellent support to fellow technicians when troubleshooting complicated issues or seeking guidance on best practices for specific tasks.
- Consistently met or exceeded company performance metrics related to turnaround times, quality of workmanship, and overall customer satisfaction ratings.
Adjustor
Winchester Ammunition
01.2011 - 07.2020
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
Education
Certified Collision Tech - Automotive Collision
Universal Technical Institute of Texas Inc
Houston, TX06.2008
Diploma - General Studies
South Panola High School
Batesville, MS05.2006
Skills
- Adhesive Bonding Techniques
- Workplace Safety Adherence
- Plastic Repair Techniques
- Dent Repair Mastery
- Continuous learning mindset
- Expert Metalworking
- Automotive HVAC Systems
- Corrosion Protection Application
- Structural component repair
- Vehicle Disassembly and Reassembly
- Excellent work ethic
- Auto body repair
- Hand-tool proficiency
- Welding experience
- Paint Matching
- Quality-focused
- Vehicle Inspection
- Deadline-oriented
- Welding
- Spray Gun Operation
- Surface Sanding
- Defect Removal
- Damage Assessment
- Body Panel Repair
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Parts Replacement
- Body refinishing
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Surface grinding
- Relationship Building
- Vehicle inspections
- Self Motivation
- Power buffers
- Repair Work Planning
- Quality Control
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Surface Finishing
- Specialty parts replacement
- Problem-solving aptitude
Timeline
Automotive Collision Technician
Allen Samuels Dodge Chrysler Jeep
06.2022 - Current
Adjustor
Winchester Ammunition
01.2011 - 07.2020
Certified Collision Tech - Automotive Collision
Universal Technical Institute of Texas Inc
Diploma - General Studies
South Panola High School
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