Justin Villalobos
Redmond
Summary
Dynamic grocery manager with proven success at Safeway, enhancing team efficiency and reducing waste. Skilled in inventory management and staff training, I foster a collaborative environment that drives revenue growth. Bilingual in English and Spanish, I excel in customer service and conflict resolution, ensuring high satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Grocery Manager
Safeway
01.2025 - 11.2025
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed cash register operations, ensuring accurate transactions and balanced drawers each shift
Grocery Department Frozen Manager
Safeway
11.2024 - 01.2025
- Managed all frozen department operations, including ordering, receiving, and organizing weekly truck deliveries to maintain accurate stock levels
- Conducted regular inventory audits to track product movement, reduce shrink, and ensure accurate backroom counts
- Oversaw product presentation and department facing to maintain store standards, visual appeal, and brand consistency
- Collaborated with grocery, dairy, and produce departments to assist with restocking, organization, and cross-departmental needs during peak hours
- Trained and supported team members on proper rotation, storage, and handling procedures to meet food safety and quality standards
Assistant General Manager
McDonald's Fast Food Restaurant
10.2023 - 11.2024
- Supervised daily operations to maintain smooth workflow, efficiency, and consistent service quality across all shifts
- Supported the General Manager in overseeing a team of 30+ employees, providing guidance, motivation, and clear communication
- Assisted with hiring, onboarding, and training new team members to ensure high performance and low turnover
- Created and managed weekly schedules to balance labor costs with staffing needs during peak and slow periods
- Monitored inventory levels, placed orders, and controlled food and supply costs to stay within budget goals
- Ensured compliance with all food safety, sanitation, and quality standards through regular inspections and staff coaching
- Handled customer concerns promptly and professionally to maintain satisfaction and encourage repeat business
- Stepped in to lead shifts, coordinate kitchen and front-end teams, and uphold company policies in the General Manager’s absence
- Performed daily cash counts, balanced registers, and verified deposits to ensure accurate financial reporting and accountability
McDonalds Shift Leader
McDonald's Restaurant
08.2023 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Performed daily cash counts, balanced registers, and verified deposits to ensure accurate financial reporting and accountability
McDonalds Crew/Crew Trainer
McDonald's
09.2021 - 12.2021
- Trained and mentored new employees on station procedures, food safety, and customer service standards
- Learned and mastered every station, including grill, fry, register, and drive-thru, to ensure smooth shift coverage
- Maintained fast, accurate service during peak hours while keeping a clean and organized work area
- Assisted shift leaders by monitoring workflow and helping teammates stay on pace with production goals
- Worked flexible schedules across morning, mid, and overnight shifts to meet staffing needs and support the team
- Followed company procedures and direction from management to maintain consistency and efficiency across all operations
- Ensured each customer received friendly, timely service, resolving any issues quickly to maintain satisfaction and repeat business
Education
No Degree - Business Administration
Bellevue College
Bellevue, Washington, WA06-2026
High School Diploma -
Redmond High School
Redmond, WA06-2023
Skills
- Bilingual: Fluent in English and Spanish
- Budgeting and cost control for daily operations and department management
- Inventory tracking, ordering, and stock level optimization
- Staff training, coaching, and development for new and existing employees
- Strong multitasking and time management under fast-paced conditions
- Excellent customer service and conflict resolution abilities
- Team leadership and coordination across multiple departments
- Cash handling, drawer balancing, and daily deposit accuracy
- Scheduling and labor management to meet staffing and cost goals
- Adaptability and composure under pressure while maintaining service quality
Accomplishments
- Promoted from Crew Member to Assistant Store Manager in less than four years through consistent performance, leadership, and commitment to company standards
- Recognized for maintaining top customer satisfaction scores during peak seasons through effective team coordination and service quality
- Successfully reduced inventory loss by improving stock rotation and tracking procedures across multiple departments
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Grocery Manager
Safeway
01.2025 - 11.2025
Grocery Department Frozen Manager
Safeway
11.2024 - 01.2025
Assistant General Manager
McDonald's Fast Food Restaurant
10.2023 - 11.2024
McDonalds Shift Leader
McDonald's Restaurant
08.2023 - 11.2024
McDonalds Crew/Crew Trainer
McDonald's
09.2021 - 12.2021
No Degree - Business Administration
Bellevue College
High School Diploma -
Redmond High School