Justin Violette
Cheshire,United States
Summary
Disciplined professional with excellent work ethic and extensive experience in Customer Service, Networking, Building Relationships, Aviation, and Supply Chain Management looking for a long-term career in desired industry.
Overview
1
1
Certification
Work History
Materials Manager
United States Air Force
San Antonio, TX
- Provided global logistic support for the E-3 Sentry AWACS aircraft program, valued at over $10.5 Billion dollars.
- Ensured inventory and security of 471 AWACS assets, valued at over $54 Million dollars.
- Handled and performed proper procedure of classified documents.
- Trained and instructed subordinates and supported units on multiple subjects of safety training.
- Made effective decisions in high pressure environments.
Customer Service Agent
Southwest Airlines
Windsor Locks, CT, United States
- Provide impeccable Customer Service while following Airline, Airport, FAA and DOT guidelines and policies.
- Modify itineraries using the CM/Altea system.
- Check in customers using the CM/Altea system.
- Collect any applicable fees using the CM/Altea system.
- Perform gate operations and announcements.
- Assist with Special Service passengers.
- Perform proper procedure for passengers with certain credentials (Federal Air Marshals, Law Enforcement, Inspectors, etc.)
Customer Service Agent
American Airlines
Windsor Locks, CT
- Provide impeccable Customer Service while following Airline, Airport, FAA and DOT guidelines and policies.
- Modify itineraries using the Native Saber system.
- Check in customers using the Native Saber system.
- Collect any applicable fees using the Native Saber system.
- Perform gate operations and announcements.
- Assist with Special Service passengers.
- Perform proper procedure for passengers with certain credentials (Federal Air Marshals, Law Enforcement, Inspectors, etc.)
Bartender/Server
Max Hospitality
Glastonbury, CT
- Serve guests; provide impeccable Customer Service.
- Use POS system to complete transactions.
- Learn extensive beer/wine/cocktail and food menu(s).
- Provide assistance around restaurant as needed/train new hires.
Bartender/Server
Viron Rondo Osteria
Cheshire, CT
- Serve guests; provide impeccable Customer Service.
- Use POS system to complete transactions.
- Learn extensive beer/wine/cocktail and food menu(s).
- Provide assistance around restaurant as needed/train new hires.
Education
Supply Chain Management -
Air Force Institute of Technology
San Antonio, TX01.2013
High School Diploma -
Mark T. Sheehan High School
Wallingford, CT01.2013
Skills
- Customer Service
- Building/Maintaining Relationships
- Networking
- Management
- Training
- Scheduling
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
Certification
- Concussion Response
- CPR/AED
Hobbies and Interests
- Health/Exercise, I am an extremely active person and keeping myself healthy is my most important priority. I have several active hobbies including Soccer, Tennis, Running, and Weightlifting just to name a few!
- Aviation/Aerospace, I have employment experiences in the Airline/Aviation and Military fields. I have always loved Aviation ever since I was young; it was a major reason why I decided to join the Air Force.
Timeline
Supply Chain Management -
Air Force Institute of Technology
High School Diploma -
Mark T. Sheehan High School
Materials Manager
United States Air Force
Customer Service Agent
Southwest Airlines
Customer Service Agent
American Airlines
Bartender/Server
Max Hospitality
Bartender/Server
Viron Rondo Osteria