JUSTIN VON ALLMEN

Achievements:

• Increased Fleet Efficiency: Spearheaded initiatives that reduced vehicle downtime by 20%, ensuring optimal availability of rental cars, which led to a 15% increase in customer satisfaction ratings.

• Cost Savings: Implemented a comprehensive damage evaluation and repair process that reduced repair costs by 25% annually, saving the company over $100,000.

• Improved Damage Reporting: Introduced a streamlined damage tracking and reporting system, improving accuracy by 30%, which enhanced maintenance planning and fleet condition monitoring.

• Reduced Turnaround Time: Decreased vehicle repair turnaround times by 15% by optimizing workflow and improving communication between maintenance teams and repair vendors.

• Exceeding KPIs: Consistently exceeded Key Performance Indicators (KPIs) in fleet maintenance and damage management, surpassing organizational goals for cost management, turnaround times, and fleet availability.

Responsibilities:

• Fleet Damage Management: Supervised and coordinated the inspection, damage assessment, and repair of rental vehicles to maintain fleet standards and ensure customer safety.

• Vendor Management: Negotiated with external repair shops and suppliers to ensure timely repairs and reduced costs, fostering strong relationships to guarantee quality services.

• Quality Control: Oversaw post-repair quality checks to ensure that vehicles met company safety and performance standards before returning them to the fleet.

• Process Improvement: Developed and refined maintenance workflows and damage reporting procedures to increase operational efficiency and minimize vehicle downtime.

• Team Leadership: Managed a team of maintenance technicians and damage assessors, providing training, performance evaluations, and ensuring adherence to company protocols and safety regulations.

• Cost Control: Analyzed repair costs and worked with vendors to identify cost-saving opportunities, leading to significant reductions in repair expenditures.

• Compliance: Ensured all maintenance and repairs adhered to Hertz’s corporate policies, as well as local and state regulatory requirements.

• Overseeing Daily Operations: Managed all aspects of dealership operations, including inventory control, sales support, customer service, and service department coordination, ensuring seamless execution of daily activities.

• Process Improvement: Continuously analyzed and refined operational processes to improve efficiency, reduce costs, and ensure compliance with corporate standards and regulatory requirements.

• Budget Management: Developed and managed departmental budgets, ensuring all expenditures aligned with business goals while identifying areas for cost savings and operational improvements.

• Staff Management: Led and motivated a diverse team of sales, service, and administrative staff, ensuring high levels of performance, customer service, and adherence to dealership policies.

• Customer Service Enhancement: Worked closely with the customer service team to identify and address areas for improvement, focusing on delivering an exceptional customer experience.

• Vendor and Supplier Relations: Managed relationships with external suppliers and vendors, ensuring timely deliveries and cost-effective procurement of parts, equipment, and services for the dealership.