JUSTIN VULFS
Renton,WA
Summary
Detail-oriented and passionate IT professional with hands-on experience in cybersecurity operations, helpdesk support, and endpoint administration. Proven ability to analyze and resolve technical issues in fast-paced environments. Adept at delivering clear communication, supporting remote users, and contributing to secure IT infrastructure. Actively seeking to grow within a forward-thinking organization’s security or IT support team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GSOC Operator
Sibylline Ltd @ Amazon
04.2025 - 04.2025
- Monitored global security systems and supported incident response for Amazon’s infrastructure.
- Escalated threats based on live data analysis and documented response protocols.
- Position concluded following company-wide contract realignment.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
IT Helpdesk Administrator
BOA Technology
09.2024 - 03.2025
- Provided Tier I/II support for 100+ users, managing endpoints, hardware, and user accounts.
- Used Halo ITSM to resolve tickets, track service metrics, and escalate issues.
- Maintained systems via Active Directory, Intune/Entra, and performed critical patching.
- Supported onboarding and offboarding, improving documentation and account provisioning.
IT Intern
Monarch Investment & Management Group
05.2024 - 08.2024
- Assisted remote employees with VPN, MFA, and RDP troubleshooting.
- Imaged and deployed laptops; managed user access and endpoint configurations.
- Delivered assistance and support for team-based IT projects.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Brick Specialist
LEGO Group
10.2022 - 05.2024
- Delivered personalized customer service and led in-store events.
- Trained new team members and maintained high-standard retail operations.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Master’s - Cybersecurity
University of Denver
Denver, CO08.2024
B.S. - Emergency Preparedness, Homeland Security & Cybersecurity
University At Albany (SUNY)
Albany, NY05.2022
Skills
- Systems & Tools: Windows, MacOS, Linux, Active Directory, Intune/Entra, Google Workspace, Office 365, RDP, Wireshark, Halo ITSM
- Scripting & Languages: Python, PowerShell, Bash, C/C
- Security Knowledge: MITRE ATT&CK, Endpoint Security, Patch Management, Basic Networking (IP/DNS/DHCP)
- Technical Communication Troubleshooting Team Collaboration Time Management Initiative User Empathy
- Incident response management
- IT infrastructure
- Cybersecurity best practices
Certification
CompTIA Security+
Timeline
GSOC Operator
Sibylline Ltd @ Amazon
04.2025 - 04.2025
IT Helpdesk Administrator
BOA Technology
09.2024 - 03.2025
IT Intern
Monarch Investment & Management Group
05.2024 - 08.2024
Brick Specialist
LEGO Group
10.2022 - 05.2024
Master’s - Cybersecurity
University of Denver
B.S. - Emergency Preparedness, Homeland Security & Cybersecurity
University At Albany (SUNY)
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