Justin Wade
Mocksville,NC
Summary
Seeking to leverage leadership skills, operational expertise, and a strong commitment to customer satisfaction in a challenging supervisory role. Adept at optimizing and/or improving team performance and ensuring the highest standards of service quality. Ready to contribute to a dynamic organization in need of a dedicated and proven leader. Also working towards a career in IT and ultimately Cyber Security.
Overview
18
18
years of professional experience
Work History
SMB Tech Support Supervisor
SPECTRUM
08.2022 - Current
- This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment
- This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service.
SMB Tech Support Lead
SPECTRUM
04.2022 - 08.2022
- Interacting with internal and external customers
- Working with and learning from an experienced supervisor
- Identifying training and skill gaps then suggesting recommendations to management
- Problem solving on the fly.
- Strong organization and time management
- Ability to multitask.
- Proficiency with PCs, Microsoft Windows, and general intranet navigation
Tech Support Representative 2
SPECTRUM
02.2022 - 04.2022
Tech Support Representative 1
SPECTRUM
02.2021 - 02.2022
- Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts.
Amazon Delivery Driver
AMAZON
01.2019 - 01.2021
- They work for Amazon Delivery Service Partners (DSPs), which are independent third-party businesses that Amazon contracts with for delivery services
- Drivers are part of a team that completes the final step in the order fulfillment process
- Driving: Safely operate an Amazon-branded vehicle in various weather conditions, following traffic laws, and navigating different routes
- Loading and unloading: Load and unload packages, which can weigh up to 50 pounds, and carry them to customers' doorsteps
- Tracking: Use a handheld device to provide last mile carrier tracking information and routing information
- Customer service: Provide strong customer service and ask for feedback on services.
Sales Associate/ GM Stock Associate
Walmart
01.2013 - 01.2019
- In this position, I am responsible for selecting the correct merchandise, stocking a specified location, ensure aisles are neat and area is clean verifying expiration stock, sorting of products in the backroom and greeting customers with the ability to answer any questions
- Unloading of truck freight for distribution through the store.
Work from Home Customer Service Agent/ Help Desk
Xerox
01.2017 - 01.2018
- In this position, I was responsible for accepting inbound telephone calls, trouble shooting and customer service.
Package Handler
fedex
01.2012 - 01.2013
- Proper handling of packages to their designated routes on time to all customers in the area.
Seasonal Sales Associate
GameSTOP
01.2012 - 01.2012
- In this position I was responsible for helping customer exceed in finding there designated games and devices.
Party coordinator
Charlotte Sports Center
01.2007 - 01.2010
- In this position I was responsible for organizing youth events, monitor safety, customer service skills.
Education
Psychology
North Carolina Central University
Durham, NCDiploma -
Harding University High School
Skills
- Technology Inclined
- Customer Service Oriented
- Communicator
- Able to work with or without lead instruction
- Working on A Certification
- Working to progress to Sec certification
Timeline
SMB Tech Support Supervisor
SPECTRUM
08.2022 - Current
SMB Tech Support Lead
SPECTRUM
04.2022 - 08.2022
Tech Support Representative 2
SPECTRUM
02.2022 - 04.2022
Tech Support Representative 1
SPECTRUM
02.2021 - 02.2022
Amazon Delivery Driver
AMAZON
01.2019 - 01.2021
Work from Home Customer Service Agent/ Help Desk
Xerox
01.2017 - 01.2018
Sales Associate/ GM Stock Associate
Walmart
01.2013 - 01.2019
Package Handler
fedex
01.2012 - 01.2013
Seasonal Sales Associate
GameSTOP
01.2012 - 01.2012
Party coordinator
Charlotte Sports Center
01.2007 - 01.2010
Psychology
North Carolina Central University
Diploma -
Harding University High School
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