Justin Wahy
Cranberry Township,PA
Summary
Compassionate & hardworking, known for high productivity and efficient task completion. Skilled in direct patient care, health insurance, pharmacy & medical claims and benefits. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Overview
7
7
years of professional experience
Work History
Patient Care Technician III
AHN Wexford
Wexford, Pennsylvania
12.2022 - Current
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed EKGs, phlebotomy, inserted IVs and other laboratory tests as directed by physician or RN.
Medical Assistant
Connected Health LLC
Wexford, PA
02.2021 - 04.2024
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Customer Service Rep (Pharmacy & Medical)
Cigna
Scranton, Pennsylvania
09.2017 - 07.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer questions regarding claims and benefits for their medical & pharmacy insurance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Nursing
Community College of Allegheny County
Pittsburgh, PASkills
- Clinical procedures
- Time management
- Medication administration
- Medical history collection
- Customer service
- HIPAA compliance
- Problem resolution
- Team collaboration
- Basic life support
- Active listening
- Compassionate care
- Adaptable
- CPR certification
- Organizational skills
Timeline
Patient Care Technician III
AHN Wexford
12.2022 - Current
Medical Assistant
Connected Health LLC
02.2021 - 04.2024
Customer Service Rep (Pharmacy & Medical)
Cigna
09.2017 - 07.2019
Associate of Science - Nursing
Community College of Allegheny County