Summary
Overview
Work History
Education
Skills
Timeline
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Justin Walker

Albany,NY

Summary

Dynamic and customer-focused professional with extensive experience at Bbl Hospitality, excelling in conflict resolution and cash handling. Proven ability to enhance guest satisfaction through effective communication and relationship building, ensuring compliance with food safety standards. Committed to fostering a welcoming environment and delivering exceptional service in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Host/To-Go Specialist

Bbl Hospitality
Troy , NY
09.2024 - Current
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Assigned patrons to suitable tables according to server rotation.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Managed incoming calls during busy shifts.
  • Balanced cash drawers at the end of each shift.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Spoke with patrons to drive satisfaction with food and service.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Provided excellent customer service by anticipating customer needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Restaurant Team Member

Five Guys Burger And Fries
Colonie, NY
05.2022 - 11.2023
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Ensured compliance with health and safety regulations.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collaborated with team to deliver timely service of items.
  • Processed payments accurately and efficiently using POS system.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Followed restaurant guidelines in regard to food safety and hygiene to prevent illness.
  • Followed health code regulations when handling food items safely.
  • Provided quality customer service with a friendly attitude.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Greeted customers, answered questions and recommended specials to increase profits.

Host

Olive Garden Restaurant
Colonie , NY
04.2020 - 12.2021
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted guests upon arrival and provided them with menus.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Assisted staff by serving food and beverages or bussing tables.
  • Contributed to team efforts by accomplishing related tasks as needed.

Education

High School Diploma -

Colonie High School
Albany, NY
06-2023

Skills

  • Customer service
  • Cash handling
  • Order processing
  • Food safety
  • Time management
  • Problem solving
  • Team player
  • Clear communication
  • Multitasking
  • Relationship building
  • Greeting guests
  • Professional appearance
  • Conflict resolution
  • Effective communication

Timeline

Host/To-Go Specialist

Bbl Hospitality
09.2024 - Current

Restaurant Team Member

Five Guys Burger And Fries
05.2022 - 11.2023

Host

Olive Garden Restaurant
04.2020 - 12.2021

High School Diploma -

Colonie High School

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Justin Walker