Justin Walker
Brighton,TN
Summary
Dynamic Certified Technician with a proven track record at Valvoline Instant Oil Change, excelling in customer service and mechanical knowledge. Enhanced shop productivity through meticulous organization and attention to detail, while fostering strong client relationships. Skilled in maintenance and repairs, ensuring vehicle safety and reliability with every service.
Developed strong customer service skills and deep understanding of inventory management in fast-paced, parts-focused environment. Skilled in identifying and sourcing parts, and managing inventory systems. Seeking to transition into new field where these abilities can contribute to team success and operational efficiency.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Technician
Valvoline Instant Oil Change
08.2024 - 04.2025
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
Parts Counter Person
O'Reilly Auto Parts
05.2023 - 04.2024
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
Counter Person
Tri-Star Tea Company
02.2022 - 04.2023
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Education
High School Diploma -
Brighton High School
Brighton, TN05-2024
Skills
- Customer service experience
- Hardware installation
- Software configuration
- Mechanical tools
- Customer service
- Maintenance and repairs
- Attention to detail
- Relationship building
- Mechanical Knowledge
- Invoice processing
- Vendor relations
- Ordering parts
Certification
- Certified Technician, Valvoline Instant Oil Change - August 2024 to April 2025
- Professional Parts Specialist , O'Reilly Auto Parts - May 2023 to April 2024
Timeline
Certified Technician
Valvoline Instant Oil Change
08.2024 - 04.2025
Parts Counter Person
O'Reilly Auto Parts
05.2023 - 04.2024
Counter Person
Tri-Star Tea Company
02.2022 - 04.2023
High School Diploma -
Brighton High School
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