JUSTIN WARNER
Polk City,FL
Summary
Results-driven management professional with a proven track record of successfully leading branch operations in the petroleum inspection and testing industry. Recognized for ability to foster strong, knowledgeable teams and consistently achieve high-performance results. Reliable and adaptable approach, possessing excellent skills in leadership and client relations.
Overview
9
9
years of professional experience
Work History
Branch Manager
Bureau Veritas
06.2024 - Current
- Manages two high quality petroleum and petrochemical inspection operations and laboratories.
- Collected on delinquent accounts to reduce overdue balances, upon hiring collected over $250,000 in delinquent invoices
- Reduced overtime by streamlining workflows and closely monitoring employee timesheets.
- Turned around branch recordkeeping to appropriately meet previously unmet customer requirements.
- Continuously monitors branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthen relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Manage branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Complies with regulatory guidelines and requirements.
- Ensures regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Boosts branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Branch Manager
Intertek USA, Caleb Brett
03.2022 - 06.2024
- Managed two high quality petroleum and petrochemical inspection operations and laboratories.
- Turned around two office fiances from a negative gross profit to break even in 18 months and positive gross profit by 24 months
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
Tank Calibrations
Intertek
03.2022 - 06.2024
- Assist in a growing division of Intertek by providing support to generate additional revenue, assist customers, perform fieldwork and promote the Intertek Brand
Operations Manager
Bureau Veritas, Commodities and Trade (Oil & Petroleum)
10.2020 - 03.2022
- Assumed full ownership of resources, budgeting and profit and loss management to support business profitability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
Operations Coordinator
Bureau Veritas
08.2020 - 10.2020
- Overseas day-to-day operations of local division
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
Lead Petroleum Inspector
Bureau Veritas
12.2019 - 08.2020
- Prepared reports detailing findings of inspections, and investigations
- Developed strong relationships with clients, fostering trust and open communication that contributed to long-term business partnerships.
- Reduced discrepancies in inspection reports by conducting thorough equipment calibration and maintenance procedures.
- Facilitated timely completion of petroleum transfers by coordinating schedules and resources effectively with team members and stakeholders.
- Enhanced safety protocols within the workplace through regular audits and effective risk mitigation strategies.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance during all inspections.
- Conducted comprehensive training for new inspectors, increasing their proficiency in all aspects of petroleum inspection tasks.
Petroleum Inspector
Bureau Veritas
03.2019 - 12.2019
- Visits client facilities, including barges and ships, shore tanks, railcars, and tank trucks for quantity surveys of a variety of commodities including petroleum and petrochemicals and collects samples for laboratory analysis
Account Manager
Suez Water Technologies & Solutions
05.2017 - 03.2019
- Company Overview: Formerly GE Power and Water
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed customized account plans for clients to help them achieve their business goals.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Petroleum Inspector
Bureau Veritas
11.2015 - 05.2017
- Developed strong relationships with clients, fostering trust and open communication that contributed to long-term business partnerships.
- Reduced discrepancies in inspection reports by conducting thorough equipment calibration and maintenance procedures.
- Facilitated timely completion of petroleum transfers by coordinating schedules and resources effectively with team members and stakeholders.
- Enhanced safety protocols within the workplace through regular audits and effective risk mitigation strategies.
- Maintained up-to-date knowledge of industry regulations, ensuring full compliance during all inspections.
Education
Master of Science - Engineering Management
Florida Polytechnic University
Lakeland, FloridaBachelor of Science - Marine Engineering
Massachusetts Maritime Academy
Buzzards Bay, Massachusetts05.2015
Skills
- Branch operations management
- Customer service
- Customer relationships
- Verbal/written communication
- Proficient in MS office
- Strategic planning
- Strong team-builder
- Regulatory compliance
- Financial analysis
- Federal regulations
Timeline
Branch Manager
Bureau Veritas
06.2024 - Current
Branch Manager
Intertek USA, Caleb Brett
03.2022 - 06.2024
Tank Calibrations
Intertek
03.2022 - 06.2024
Operations Manager
Bureau Veritas, Commodities and Trade (Oil & Petroleum)
10.2020 - 03.2022
Operations Coordinator
Bureau Veritas
08.2020 - 10.2020
Lead Petroleum Inspector
Bureau Veritas
12.2019 - 08.2020
Petroleum Inspector
Bureau Veritas
03.2019 - 12.2019
Account Manager
Suez Water Technologies & Solutions
05.2017 - 03.2019
Petroleum Inspector
Bureau Veritas
11.2015 - 05.2017
Master of Science - Engineering Management
Florida Polytechnic University
Bachelor of Science - Marine Engineering
Massachusetts Maritime Academy
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