Justin Watkins
Tampa,Florida
Summary
Results-oriented cybersecurity graduate with a solid educational background in Cyber Security and hands-on experience as a telecommunications technician and currently an IT trial specialist. Committed to leveraging my education along with hands-on experience in both the IT and Cyber Security field to safeguard sensitive information and systems. Skilled in analyzing and detecting complex security threats, implementing effective solutions, and mitigating risks. Strong attention to detail, exceptional problem-solving abilities, and a proven track record of delivering high-quality results. Eager to contribute to a dynamic team and contribute and grow my skills.
Overview
6
6
years of professional experience
Work History
IT Presentation Specialist
U.S. Legal Support
Tampa, FL
08.2023 - Current
- Expertise in creating and presenting multimedia content during legal trials, ensuring seamless integration of technology
- Proficient in utilizing IT tools and software for creating dynamic presentations.
- Skillful integration of multimedia elements, such as videos, graphics, and interactive content, to enhance the impact of trial presentations
- Maintained up-to-date case documentation for future reference.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Provider Service Advocate 2
Novitas Solutions, Guidewell Source
Harrisonburg, PA
11.2021 - 08.2023
- Monitored inquiries and complaints, delivering optimal levels of customer service
- Built customer loyalty and strength by finding solutions to customers' needs
- Used computerized systems for tracking, information gathering, and troubleshooting
- Gathered and analyzed information to advocate safety, well-being, and progress.
Cybersecurity Intern
CyTalks
Woodbridge, VA
05.2023 - 07.2023
- Familiarity with cybersecurity principles, frameworks, and best practices, such as the NIST Cybersecurity Framework
- Understanding of common cyber threats and attack vectors, such as malware, phishing, and social engineering
- Investigated information security breaches to identify vulnerabilities and evaluate damage
- Familiarity with penetration testing methodologies and tools, such as Kali Linux, Metasploit, and Burp Suite.
Network Technician
Amteck, Communications Management Inc
Myrtle Beach, SC
06.2019 - 02.2020
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers
- Mounted equipment to walls, concealed wires, installed audio, and programmed remote controls
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Skilled in configuring and managing network equipment, including routers, switches, and modems.
Network Technician
MC Dean Inc
Mclean, VA
06.2018 - 04.2019
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers
- Mounted equipment to walls, concealed wires, installed audio, and programmed remote controls
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Extensive knowledge of telecommunications protocols and standards, such as TCP/IP, VoIP, DSL, and ISDN.
Network Technician
AMERICAN SYSTEMS Corporation
Chantilly, VA
08.2017 - 05.2018
- Installed equipment for data communications networks including cabling, wireless routers, and telephone systems
- Diagnosed and resolved hardware, software, and network problems and replaced defective components
- Ran cabling and installed data drops for new node installations
- Performed necessary maintenance to support network availability
- Resolved customers' reported issues to satisfaction within 1 hour of the call
- Ability to perform cable terminations, splicing, and testing to ensure proper signal transmission.
Education
Associates of Applied Science in Cybersecurity -
Northern Virginia Community College
05.2023
Skills
- Interpersonal Communication
- User training
- Network Troubleshooting
- Network configuration
- Hardware Inventory Management
- Call triaging
- Telecommunications Systems
- Active Listening
- Organizational Skills
- Friendly, Positive Attitude
Core Competencies
Windows 10, Linux (Ubuntu, Kali Linux), Microsoft Office 365 (Excel, Word, Outlook), Adobe, Wireshark, Routers, Switches & Splitters, Network Cables - Cat 5e, 6, Coaxial, Fiber
Timeline
IT Presentation Specialist
U.S. Legal Support
08.2023 - Current
Cybersecurity Intern
CyTalks
05.2023 - 07.2023
Provider Service Advocate 2
Novitas Solutions, Guidewell Source
11.2021 - 08.2023
Network Technician
Amteck, Communications Management Inc
06.2019 - 02.2020
Network Technician
MC Dean Inc
06.2018 - 04.2019
Network Technician
AMERICAN SYSTEMS Corporation
08.2017 - 05.2018
Associates of Applied Science in Cybersecurity -
Northern Virginia Community College