Justin Watkins

Results-driven IT professional with a proven track record in providing exceptional technical support and problem resolution for end-users. Offering a solid foundation in IT troubleshooting, system administration, and customer service, I am skillful at diagnosing and resolving hardware and software issues to ensure seamless operations. My expertise includes deploying and configuring software, troubleshooting network connectivity, and implementing effective solutions to enhance overall IT efficiency.

Possessing excellent communication skills, I excel in articulating technical directions into user-friendly language, furthering positive interactions with end-users. I am highly adaptable to evolving technologies and thrive in fast-paced environments. Committed to continuous professional development, I stay on top of the latest industry trends to deliver cutting-edge support.

Key strengths include:

• Proven ability to analyze, diagnose, and resolve technical issuespromptly and efficiently.
• Demonstrated expertise in providing top-notch customer serviceand building positive relationships.
• Proficient in system administration tasks, software deployment,and network troubleshooting.
• Strong commitment to ongoing learning and staying current withadvancements in technology.
  I am eager to contribute my technical skills and dedication to providing outstanding support to your IT helpdesk team, ensuring a reliable and secure computing environment for end-users.

CompTIA Sec+

Google Cybersecurity Professional

Microsoft Windows Defender and Firewall

Analyze Network Traffic with TCPDump