Justin Watson
Little Rock,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
StarTek
05.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Representative
State Farm Insurance
04.2020 - 05.2022
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
PCA
Superior Health Care
01.2020 - 04.2020
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Business Administration And Management
University of Arkansas -Pulaski Technical College
Little Rock, ARSkills
- Microsoft Excel
- Credit Card Payment
- Computer Proficiency
- Conflict Resolution
- Customer Service
- Microsoft PowerPoint
- Call Center Operations
- Clerical Support
- Critical Thinking
- Typing Proficiency
- 10-Key
Timeline
Customer Service Representative
StarTek
05.2022 - 04.2023
Customer Service Representative
State Farm Insurance
04.2020 - 05.2022
PCA
Superior Health Care
01.2020 - 04.2020
Business Administration And Management
University of Arkansas -Pulaski Technical College
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