Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Justin Watson

Birmingham

Summary

Motivated manager with expertise in leading teams, resolving customer issues, and creating exceptional dining experiences. Proficient in staff training, workflow optimization, and maintaining high standards for food quality and safety. Committed to building strong team culture while increasing revenue and operational performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Slice
11.2024 - Current

- Oversee daily restaurant operations, ensuring efficiency, quality, and customer satisfaction.


- Manage staff hiring, training, scheduling, and performance coaching.


- Monitor inventory, place orders, and maintain food safety and sanitation standards.


- Track sales, expenses, and labor costs; prepare reports and analyze trends to improve profitability.


- Resolve customer complaints and maintain high levels of service quality.


- Implement promotions, loyalty programs, and local marketing initiatives to boost sales.


- Supervise opening/closing procedures, cash handling, and POS operations.


- Foster a positive team environment and enforce company policies consistently.

Kitchen Manager

Taco Mama
12.2023 - 11.2024

- Oversaw all back-of-house operations, including food prep, cooking, cleaning, and maintaining kitchen organization throughout each shift.


- Trained and supervised kitchen staff on proper cooking techniques, portion control, station setup, and safe food handling practices.


- Ensured consistent food quality, checking taste, presentation, and freshness of ingredients for tacos, sides, sauces, and specials.


- Managed inventory and ordering, keeping track of produce, meats, spices, and other key ingredients to avoid shortages or waste.


- Maintained food safety standards, monitoring temperatures, sanitation routines, and compliance with health department regulations.


- Created daily prep lists and assigned tasks to kitchen staff to keep production on schedule and ready for rush hours.

General Manager

Armor Dog
09.2022 - 12.2023

- Oversaw daily food truck operations, including opening/closing procedures, food prep, cooking, cash handling, and customer service.


- Managed and trained staff, making sure employees followed food safety rules, maintained cleanliness, and delivered fast, friendly service.


- Handled inventory and ordering, keeping track of ingredients, supplies, and equipment needs to ensure the truck was fully stocked each day.


- Maintained food safety and sanitation standards, monitoring temperatures, cleanliness, and compliance with local health regulations.


- Managed scheduling and staffing, creating weekly schedules, coordinating shift coverage, and ensuring proper staffing during busy hours.

Mainframe Tester

IBM
03.2020 - 09.2022

- Reviewed and tested large computer systems daily to make sure programs, jobs, and processes were running correctly without errors.


- Ran tests on software updates and new features to confirm everything worked as expected before being used by the company.


- Identified and reported issues or system errors, explaining what happened and helping the technical team understand the problem clearly.


- Monitored scheduled jobs and computer tasks, ensuring they finished on time and checking for anything that failed or needed attention.


- Checked data for accuracy, comparing results to expected outcomes and confirming information was correct and complete.

Team Leader

Motivated Movers
02.2016 - 03.2020

- Supervised and coordinated daily operations for 2–10 movers, ensuring efficient workflow and safety.


- Led on-site moves from start to finish, including loading, unloading, packing, and securing customer belongings.


- Trained new team members on proper lifting techniques, packing strategies, and company procedures.


- Trained and developed new crew members, improving team productivity and reducing turnover.


- Consistently completed moves on time or ahead of schedule, increasing daily job capacity.


- Received positive customer feedback and repeat requests due to reliable service and professionalism.

Education

High School Diploma -

Helena High School
Helena

Skills

  • Team Leadership & Staff Training
  • Inventory & Cost Management
  • Customer Service & Complaint Resolution
  • Scheduling & Workforce Coordination
  • Financial Reporting & Sales Analysis
  • Quality Control & Food Safety Compliance
  • POS System & Administrative Management
  • Problem Solving & Decision Making
  • Communication & Interpersonal Skills
  • Time Management & Multitasking

Accomplishments

  • Increased sales across multiple locations while reducing labor costs, improving overall profitability.
  • Streamlined daily operations, reducing wait times and enhancing service efficiency.
  • Trained and developed staff, improving performance, retention, and team morale.
  • Implemented inventory management processes that minimized waste and controlled costs.
  • Executed local marketing campaigns and promotions, driving customer traffic and repeat business.
  • Resolved customer complaints promptly, maintaining high satisfaction and loyalty.
  • Optimized menu offerings and pricing strategies to maximize profit margins.
  • Built and led high-performing teams, consistently meeting or exceeding operational goals.
  • Maintained compliance with health, safety, and sanitation standards, ensuring a safe work environment.

Certification

ServSafe Manager Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

General Manager

Slice
11.2024 - Current

Kitchen Manager

Taco Mama
12.2023 - 11.2024

General Manager

Armor Dog
09.2022 - 12.2023

Mainframe Tester

IBM
03.2020 - 09.2022

Team Leader

Motivated Movers
02.2016 - 03.2020

High School Diploma -

Helena High School