
Motivated manager with expertise in leading teams, resolving customer issues, and creating exceptional dining experiences. Proficient in staff training, workflow optimization, and maintaining high standards for food quality and safety. Committed to building strong team culture while increasing revenue and operational performance.
- Oversee daily restaurant operations, ensuring efficiency, quality, and customer satisfaction.
- Manage staff hiring, training, scheduling, and performance coaching.
- Monitor inventory, place orders, and maintain food safety and sanitation standards.
- Track sales, expenses, and labor costs; prepare reports and analyze trends to improve profitability.
- Resolve customer complaints and maintain high levels of service quality.
- Implement promotions, loyalty programs, and local marketing initiatives to boost sales.
- Supervise opening/closing procedures, cash handling, and POS operations.
- Foster a positive team environment and enforce company policies consistently.
- Oversaw all back-of-house operations, including food prep, cooking, cleaning, and maintaining kitchen organization throughout each shift.
- Trained and supervised kitchen staff on proper cooking techniques, portion control, station setup, and safe food handling practices.
- Ensured consistent food quality, checking taste, presentation, and freshness of ingredients for tacos, sides, sauces, and specials.
- Managed inventory and ordering, keeping track of produce, meats, spices, and other key ingredients to avoid shortages or waste.
- Maintained food safety standards, monitoring temperatures, sanitation routines, and compliance with health department regulations.
- Created daily prep lists and assigned tasks to kitchen staff to keep production on schedule and ready for rush hours.
- Oversaw daily food truck operations, including opening/closing procedures, food prep, cooking, cash handling, and customer service.
- Managed and trained staff, making sure employees followed food safety rules, maintained cleanliness, and delivered fast, friendly service.
- Handled inventory and ordering, keeping track of ingredients, supplies, and equipment needs to ensure the truck was fully stocked each day.
- Maintained food safety and sanitation standards, monitoring temperatures, cleanliness, and compliance with local health regulations.
- Managed scheduling and staffing, creating weekly schedules, coordinating shift coverage, and ensuring proper staffing during busy hours.
- Reviewed and tested large computer systems daily to make sure programs, jobs, and processes were running correctly without errors.
- Ran tests on software updates and new features to confirm everything worked as expected before being used by the company.
- Identified and reported issues or system errors, explaining what happened and helping the technical team understand the problem clearly.
- Monitored scheduled jobs and computer tasks, ensuring they finished on time and checking for anything that failed or needed attention.
- Checked data for accuracy, comparing results to expected outcomes and confirming information was correct and complete.
- Supervised and coordinated daily operations for 2–10 movers, ensuring efficient workflow and safety.
- Led on-site moves from start to finish, including loading, unloading, packing, and securing customer belongings.
- Trained new team members on proper lifting techniques, packing strategies, and company procedures.
- Trained and developed new crew members, improving team productivity and reducing turnover.
- Consistently completed moves on time or ahead of schedule, increasing daily job capacity.
- Received positive customer feedback and repeat requests due to reliable service and professionalism.
ServSafe Manager Certification