Summary
Overview
Work History
Education
Skills
Computer building
Timeline
Generic

Justin Watts

Athens,GA

Summary

Versatile IT Technician ready to find and fix faulty hardware, install/manage software, and provide customer service. Able to adapt in rapidly changing work environments and able to find solutions to problems quickly.

Overview

7
7
years of professional experience

Work History

Service Center Analyst, National General/Allstate

National General Insurance
11.2021 - 06.2022
  • Assisted National General with their merge into Allstate on a technical and internal user level.
  • Personally handled over 40 tickets daily
  • Created and transferred internal user profiles
  • Assisted in resolving hardware and software issues

Service Desk Analyst

Prisma Health
10.2020 - 11.2021
  • Front line customer service to an average of 40-50~ users daily
  • Detailed documentation of all encounters with a ticket-based system: ServiceNow
  • Major experience with escalation plans and policy
  • Learned and utilized many different Service Desk programs and resources (Citrix, Citrix Director, Splunk, Bomgar, Active Directory, Microsoft Teams, and many more)
  • Intermediate knowledge and troubleshooting with the program Epic
  • Experience working in a teamwork driven environment
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

IT Consultant

Veronica Ann's Inc
08.2017 - Current
  • Full Company Rebuild/Updates
  • Plan, Build, and Deploy network infrastructure for a small interior design business
  • Highlight size and scope- Built and deployed 5 desktop computers and 1 laptop
  • Created Active Directory profiles and managed user permissions
  • Installed Microsoft Office Suite on all hardware
  • Windows, passwords, software, and email
  • Continuous support when needed (software and hardware upgrades, fixing IT based issues)
  • Photoshop of professionally taken images

Night Child Supervisor

Whetstone Academy
02.2018 - 03.2020
  • Night shift
  • Responsible for watching over 20+ damaged/troubled teenagers
  • Monitoring nighttime behaviors and resolve any issues that may occur during the night
  • Accountable for students on suicide watch
  • Documented and preformed hourly inspections

Store clerk

07.2016 - 05.2017
  • Responsibilities included handling money, customer relations, stocking shelves, and light cleaning

Education

Athens Technical College
Athens, GA

Computer Networking

North Georgia Technical College

Skills

  • Technical Skills
  • PC hardware troubleshooting
  • Software troubleshooting
  • Costumer service
  • Active Directory
  • Microsoft Suite
  • Networking (hardware and software)
  • Adobe
  • Ticket systems
  • Computer Hardware
  • ServiceNow

Computer building

Have built several personal computers for myself and family/friends.

Timeline

Service Center Analyst, National General/Allstate

National General Insurance
11.2021 - 06.2022

Service Desk Analyst

Prisma Health
10.2020 - 11.2021

Night Child Supervisor

Whetstone Academy
02.2018 - 03.2020

IT Consultant

Veronica Ann's Inc
08.2017 - Current

Store clerk

07.2016 - 05.2017

Athens Technical College

Computer Networking

North Georgia Technical College

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Justin Watts