Justin Watts

Promoted from UX Lead to UX Manager. Tasks: Lead UX projects, Manage UX and UI teams, facilitate stakeholder workshops, design reviews, strategic partner for stakeholders, and strategy.

• Led UX Design on a successful, cross-functional team for RRD’s complex flagship B2B website ‘Storefront’, resulting in 11% YOY revenue increase and a system usability score of 96%
• Designed 100+ wireframes and prototypes for 4 Key Projects including 2 full website redesigns, tools, shopping, and checkout interfaces for B2C / B2B partners with 100% satisfaction
• Ushered in era of UX at RRD by strategically providing value to stakeholders via research-based design adding 3 new UX projects and 1 new journey mapping project adding 22% more revenue.

Contract role at Principal Designer Level. Tasks: Design Lead, mentored 6 Juniors, facilitated design workshops, product strategy, design presentations, design reviews and design sprints.

• Led UX Design for ‘SIMple’ a mobile iOS freight-application that reduced Home Depot Associates time on task to put away products by 12%
• Collaborated with 12 UX Designers and 20 Stakeholders on a future-state ‘Task Reassignment’ iOS app prototype that would return Home Depot $10 million in lost yearly revenue
• Mentored 6 UX Teammates in design sprints designing and defining strategy for Home Depot ‘Connected Associate’ app ecosystem; presented to leadership; awarded funding.

Tasks: UX Lead, Research and Design Salesforce-powered products for Sales, Finance, Marketing and Business teams. Lead design presentations, design reviews, workshops, etc.

• Prototyped, usability tested and delivered a successful Salesforce-powered mobile iOS app for rv.campingworld.com Sales Team decreasing admin task time by 15%
• Conducted extensive User Research for a desktop and mobile Call Center interface redesign; designed 18 personas; delivered the business transformation with 100% user satisfaction.

Senior UX Level. Tasks: Wireframes, prototypes, research on multiple high-visibility digital experiences.

• Collaborating with UX Designers, IT, Engineers, Marketing, Business and Leadership
• Designed, managed, and delivered westfieldinsurance.com an award-winning, responsive site resulting in ~200% increases of users, sessions, engagement
• Senior UX for $10 million quote-issuing Portal responsible for visual design, wireframes, prototypes, and committed to meeting user needs by simplifying complex design problems.

UX Designer on multiple high-visibility medical website redesigns and interfaces. Created wireframes, prototypes and conducted user research and analysis as needed.

• Collaborated with stakeholders on edgepark.com redesign designing prototypes and collaborating with UX Team, increasing breast pump sales by 22% after launch
• UX Design on redesign of B2B medical supply site indemed.com using research, design, and interaction skills redesigning the website resulting in 19% YOY revenue increase.

Internship role promoted to full-time Lab Manager working on many UX projects.

• Worked with 20+ agency clients in 2.5 years resulting in broad experience in multiple industries including insurance, retail, pharmaceutical, banking and eCommerce of all types
• Achieved adept skills in usability principles by working in a cutting-edge usability lab.