Justin Watts
Centennial,CO
Summary
Dedicated professional with 15 years of diverse experience, including roles in customer service, technical troubleshooting, and account management. Proven track record of exceeding customer satisfaction goals, displaying robust problem-solving skills, and offering superior, customer-centric technical advice. Eagerly seeking a Customer Care Specialist role to leverage technical expertise, strong communication skills, and a commitment to high performance standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Maintenance Technician/Driver
Village on the park
Bentonville , AR
2023.03 - 2023.08
- Provided consistent and dependable transportation services, demonstrating a commitment to reliability and trust
- Leveraged advanced technical skills to identify and rectify various appliance and system issues, showcasing strong problem-solving capabilities
- Consistently exceeded customer satisfaction objectives through the delivery of exceptional service, underscoring a commitment to maintaining high performance standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Reverse Logistics/ Utility Associate/Forklift Driver
WALMART
Bentonville , AR
2020.07 - 2023.03
- Supervised reverse logistics operations, amplified merchandise recycling processes, and refined consolidation to optimize resource efficiency
- Conceptualized and executed training initiatives for incoming team members, fostering enhanced operational efficacy and considerable cost reduction
- Conducted frequent inventory cycle counts to ensure precision, contributing significantly to a net increase in productivity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Helper
Fleming Network Services
Bentonville , AR
2020.03 - 2020.07
- Demonstrated expertise in improving security measures by successfully installing diverse security camera systems
- Illustrated proficiency in bolstering network infrastructure through the termination of various wire types, notably
- CAT6 and fiber optics
- Employed sophisticated problem-solving techniques to address technical glitches, resulting in enhanced system performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Low Voltage Technician
Ford Audio Video
Bentonville , AR
2019.05 - 2020.01
- Exhibited technical proficiency in terminating diverse wiring types such as audio, cat6, and coax, contributing significantly to the effective completion of intricate projects
- Maintained high standards of precision and adaptability during detailed wiring installations, guaranteeing consistent visual appeal
- Applied comprehensive understanding of audio technology to boost sound performance by careful installation and precise adjustment of speakers.
Repair Technician
Puls
Bentonville , AR
2018.09 - 2019.05
- Conducted thorough diagnostic assessments and executed repairs on various mobile devices, strictly adhering to operational protocols
- Seamlessly substituted parts to address technical issues, simultaneously offering high-quality, customer-focused advice and support.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Account Manager
Trugreen
2017.03 - 2017.09
- Expertly cultivated critical client relationships,leading to the growth of new business channels and the maintenance of existing accounts
- Leveraged strong sales expertise across various services, successfully closing over 100 transactions and achieving an exceptional 98% client retention rate.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Automotive Technician
Firestone Complete Auto Care
Fayetteville , AR
2013.02 - 2013.07
- Demonstrated expertise in various automotive services including brake calibration, fluid exchange, and tire replacement, ensuring high standards of work were consistently met
- Balanced exceptional customer service with efficient operations, consistently achieving customer satisfaction in challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Technician
Cadillac of bentonville
2012.06 - 2013.02
- Executed comprehensive maintenance and repair operations on diverse vehicles, enhancing operational efficiency and extending service life
- Utilized sophisticated diagnostic techniques to pinpoint and resolve mechanical problems, leading to optimized vehicle performance and increased customer satisfaction.
US Navy 530, US Navy Hospital Corpsman
2011.12 - 2011.12
- Managed team responsibilities with strategic allocation, enhancing overall operational efficiency
- Instituted and maintained rigorous safety procedures, fostering a secure and hazard-reduced working environment.
Lifeguard
Brandon burlsworth center
Harrison , AR
2009.05 - 2010.09
- Implemented and enforced safety protocols, adeptly identified and mitigated potential hazards to ensure secure aquatic activities
- Maintained high cleanliness standards for aquatic facilities, proficiently managed customer inquiries and requests, thereby delivering top-tier service.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Rochester, NH06.2025
Associate In Engineering Technology - Automotive Engineering
Universal Technical Institute
Orlando, FL07.2013
Skills
- Domain Name System (DNS) Servers
- Microsoft Windows
- Troubleshooting (Problem Solving)
- Linux
- Operating
- Systems
- Customer Service
- Computer Graphics
- Computer Hardware
- Mobile Devices
- Dynamic Host
- Configuration Protocol (DHCP)
- TCP/Ip
- Desktop Support
- Mac OS
- Heavy Equipment
- Technical Support
- MVS (Os)
- Problem-Solving Ability
- HVAC Systems
- Safety Awareness
- Mechanical Expertise
- Power and Hand Tool Use
- Google Docs
- Equipment Installation
- Troubleshooting Strengths
- Web Browser Software
- Equipment Maintenance
- Organizational Abilities
- Blueprint and Schematic Understanding
- Quality Control Analysis
- Complex Problem-Solving
- Equipment Repair
- Operation and Control
- Judgment and Decision-Making
- Critical Thinking
- Active Learning
- Reading Comprehension
- Mechanical Troubleshooting
- Equipment Dismantling
- Replacing Parts
- Electrical Component Replacement
- Groundskeeping and Landscaping
- Wiring Installation and Repair
- Machine Maintenance and Repair
- Operations Analysis
- Voltage Testers
- Alignment and Balancing
- Light Carpentry
- Predictive and Preventive Maintenance
- Mechanics
- Electricity
- Coordination
- Troubleshooting
- SAP
- Installation
- Repairing
- Documentation
- Speaking
- YouTube
- Mathematics
- Persuasion
- Programming
- Domain Name System (DNS) Servers
- Microsoft Excel
- Facility Upkeep
- Diagnostics Certification
- Microsoft Office
- Handheld Computer Device Software
- Machinery Lubrication
- Belt Conveyors
- Ventilation Systems
- Monitoring
- Facetime
Accomplishments
- Brought about result through actions.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Patent number:20160301375
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Maintenance Technician/Driver
Village on the park
2023.03 - 2023.08
Reverse Logistics/ Utility Associate/Forklift Driver
WALMART
2020.07 - 2023.03
Helper
Fleming Network Services
2020.03 - 2020.07
Low Voltage Technician
Ford Audio Video
2019.05 - 2020.01
Repair Technician
Puls
2018.09 - 2019.05
Account Manager
Trugreen
2017.03 - 2017.09
Automotive Technician
Firestone Complete Auto Care
2013.02 - 2013.07
Technician
Cadillac of bentonville
2012.06 - 2013.02
US Navy 530, US Navy Hospital Corpsman
2011.12 - 2011.12
Lifeguard
Brandon burlsworth center
2009.05 - 2010.09
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate In Engineering Technology - Automotive Engineering
Universal Technical Institute
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