Justin W. Bell
San Diego,CA
Summary
Customer-driven professional with a track record of optimizing operations, leading cross-functional teams, and driving growth through data-informed decisions. Adept at identifying market opportunities, streamlining processes, and developing customer-centric strategies to improve engagement and business outcomes. Experienced in user research, go-to-market execution, and stakeholder collaboration to enhance product and service offerings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing & Concierge Manager
H.G. Fenton
06.2024 - Current
- Enhanced customer experience by refining leasing processes, improving response times and resident satisfaction
- Developed and launched a resident engagement strategy, leading to stronger community retention
- Analyzed customer behavior trends, using insights to refine marketing and improve service offerings
- Led cross-functional collaboration with marketing, finance, and vendors to optimize customer experiences
- Implemented a new CRM system to enhance customer data utilization, improving operational efficiency
Assistant Manager
Tommy Bahama Marlin Bar
04.2023 - 06.2024
- Streamlined front-of-house operations, reducing service bottlenecks and enhancing guest experience
- Developed targeted promotions, leading to higher customer engagement and increased foot traffic
- Designed and led staff training programs, improving team efficiency and service consistency
Account Merchandiser
Pepsi Beverage Company
12.2022 - 04.2023
- Used market research and competitive insights to refine product placement strategies in retail locations
- Built strong relationships with store managers, influencing product visibility and promotional efforts
- Worked cross-functionally with sales and marketing teams to support strategic merchandising initiatives
Operations Manager
1-800-GOT-JUNK
05.2020 - 11.2020
- Redesigned logistics workflows, improving scheduling efficiency and customer satisfaction
- Developed performance tracking tools, enabling better decision-making for operational improvements
- Managed and coached teams, ensuring smooth service execution and strong customer relationships
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06-2008
Skills
- Product Strategy & Roadmap Development
- Customer Experience & Process Improvement
- Go-to-Market Strategy & Brand Positioning
- Microsoft Office
- Google Suite
- Salesforce
- Data Analytics & User Insights
- Market Research & Competitive Analysis
- A/B Testing & Experimentation
- Stakeholder & Vendor Management
- Exceptional communication
- Task delegation
Certification
- Product Management Fundamentals – Xbox x Coursera
- Product Strategy and Roadmapping – Xbox x Coursera
- Market Research and Competitive Analysis – Xbox x Coursera
Timeline
Leasing & Concierge Manager
H.G. Fenton
06.2024 - Current
Assistant Manager
Tommy Bahama Marlin Bar
04.2023 - 06.2024
Account Merchandiser
Pepsi Beverage Company
12.2022 - 04.2023
Operations Manager
1-800-GOT-JUNK
05.2020 - 11.2020
High School Diploma -
Calvert High School
Similar Profiles
GAMLIN CORYGAMLIN CORY
Leasing Marketing Manager at H.G. FentonLeasing Marketing Manager at H.G. Fenton
Kailey WoodyKailey Woody
Front Office Cashier at H.G HillsFront Office Cashier at H.G Hills
Rahul PandeRahul Pande
Executive In HR & Administration at H.G Infra Engineering Limited Jaipur Head OfficeExecutive In HR & Administration at H.G Infra Engineering Limited Jaipur Head Office