Justin Weaver

As Supervisory Public Safety Dispatcher, I oversee installation emergency services telecommunications operations utilizing telecommunications techniques and equipment to provide emergency services/equipment dispatch functions 24 hours per day, 7 days per week. Provides emergency police, fire, and medical services to the installation/public by answering emergency 911 calls and dispatching/notifying appropriate personnel and equipment. Maintains status of emergency response equipment and personnel to ensure prompt response. Equipment includes police, firefighting, hazardous materials, technical rescue, and ambulance vehicles/equipment. I provide advanced emergency medical dispatch life support care through pre-arrival instructions to callers.
I review, analyze, recommend, and integrate Emergency 911 (E911) telecommunications equipment for emergency response operations. I develop cost comparisons to ensure the most cost-effective plans are implemented and balanced against changing and new technology. I ensure results meet short- and long-range plans of management. I create purchase requests in automated financial/asset/accounting management system (e.g., General Fund Enterprise Business System (GFEBS)). I accept invoices and receiving reports in Wide Area Work Flow (WAWF) as necessary. I develop, implement, and execute policy for the telecommunications E911 center functions. I oversee implementation activities for new/additional/updated automated systems (e.g., computer-aided dispatch, E911, future upgrades with integrated software) and serves as point of contact for the E911 and intrusion detection systems. I coordinate Law Enforcement Agency Data System (LEADS) telecommunications equipment changes with local IT support staff/personnel (e.g., Network Enterprise Center (NEC)) and management. Consults with user activities to improve efficiency of services.
I serve as Contracting Officer Representative (COR) for services/maintenance contracts (e.g., Enhanced 911, radio for police/fire/security offices). As COR for telecommunications contracts, addresses or provides information to contracting officials regarding contract issues (e.g., addition/deletion of equipment and services, adequacy of services, compliance with regulations, receipt and/or processing of customer complaints). I monitor emergency response activities. I review elements of activities (e.g., number of lines, volume of calls, number of emergency responses, response times, and system downtime) and documents systems inquiries for security purposes. I coordinate or facilitate resolution of systems discrepancies between vendors and appropriate contracting personnel and/or organizations. I provide assistance on related services orders, incident/accident investigations, and funding issues to include verification and/or certification of delivery of equipment and services. I review current procedures and policies dealing with E911 telecommunications requirements and specifications.
I train emergency services dispatchers on policies/procedures, telecommunications equipment, and public safety communications in accordance with applicable safety requirements (e.g., Federal Bureau of Investigation (FBI), Criminal Justice Information Services (CJIS), Dept. of Army). I conduct random and scheduled equipment inventories, systems updates, and system inquires to ensure equipment is operating to standard. I develop procedures and make recommendations to supervisors/management on possible changes to policies. I participate in/represent the organization overseen in meetings, conferences, committees, working groups, etc. concerning E911 telecommunications equipment requirements. I present and defend E911 policies and procedures. I provide advice and exchange information on trends and advances in the emergency
services telecommunications equipment field. I maintain awareness of new developments in
telecommunications equipment.
I serve as an emergency services telecommunications equipment operator responsible for the
formulation, development, coordination, and implementation of telecommunications equipment
operating requirements. I track and contribute to the safety and security of emergency services
personnel. I contribute to the safety of the installation and local communities by supporting mutual
aid agreements with surrounding areas. I direct and review the work of subordinates to ensure
effectiveness of services, monitor compliance with regulations, and verify soundness and accuracy
of records and reports. I develop operational plans for daily operations, installation emergency
operations plans, and the Incident Command System. I report fire and emergency incident
responses for entry into National Fire Incident Reporting System. I write policy/procedures and
informs employees of changes in policy and operating procedures; ensures standard operating
procedures are current and updated to meet new requirements. I maintain required dispatch
certifications and passwords required of dispatch personnel. I conduct periodic inspections to
ensure accountability, proper usage, and care of assigned equipment. I resolve scheduling
problems due to emergencies and other staffing issues. I ensure reports and other
administrative paperwork are complete and accurate. I make visits to local law enforcement
departments to discuss problems, levels of service, future plans or needs, support, and
other related subjects.
I maintain reports and retrieves statistical information using automated reporting
system(s). I operate dispatch system, radios, and station alerting systems. I operate
hazardous materials databases as needed to provide field units with accurate information
during emergencies. I perform basic computer and telecommunications equipment
troubleshooting to identify problems and notify appropriate personnel to facilitate repairs.
Monitors, controls, and acknowledges alarm systems activations. I initiate immediate action
in response to alarms from the fire detection and alarm system, security management and
information system (e.g., intrusion detection, card access, duress), and emergency
generators (e.g., facility emergency power). I provide emergency or routine coordination, as
appropriate, with the responsible organization during alarm situations. I use computerized
graphical facility schematics to locate fire and security alarms. I provide work coordination
between various organizations/levels of the garrison (e.g., facilities
management/engineering, safety, emergency operations, fire department, other emergency
services) for all public safety emergencies. I follow written and verbal procedures as to who
is contacted for various alarms. I maintain logs on alarms and maintenance procedures
(e.g., who is working and where, duration) on each system. I assist various organizations
with required testing and maintenance by monitoring and acknowledging each alarm,
including fire drills, electronic detection devices, fire suppression equipment, duress alarms,
intrusions alarms, generator runs, etc.
I receive 911 emergency calls. I communicate with callers to determine the nature of calls. I
prioritize calls, identifies appropriate level of response and provides additional information to
responding unit(s) as necessary/directed/required. I perform crisis intervention with
distraught emergency callers during high-risk situations as needed until appropriate
emergency field units arrive on scene. I transfer callers to proper external agency/internal
organization or dispatches emergency equipment. I provide emergency medical dispatching
assistance to callers with medical emergencies using emergency medical dispatch system. I
initiate immediate, appropriate emergency responses and provides callers with life-support
instruction as necessary. Callers may be instructed on how to perform various medical
procedures (e.g., cardiopulmonary resuscitation (CPR), Heimlich maneuver, emergency
childbirth, opening an airway, controlling bleeding). I maintain continuous telephone contact
with callers (when appropriate) during emergency situations and gives instructions
regarding what to do/not do prior to arrival of emergency medical services (EMS) personnel.
I monitor status and availability of police, fire, and medical field units to ensure appropriate
responses. I update information for medical, police, and fire personnel en-route to calls.
I refer non-emergency callers to appropriate agencies/organizations. I receive, relay, and
transfer messages for organization personnel. I operate communication equipment (e.g.,
telecommunications device for the deaf (TDD)) for the hearing impaired, conveying
messages and taking and making calls. I notify EMS and other personnel of street closures
and out of service sprinkler systems. I operate severe weather warning system for the
installation when required. I retrieve information from and makes copies of recordings as
needed. I ensure single line backup direct telephone circuits are operational for installation
safety personnel. I maintain complete and accurate records, reports, and logs of
communication traffic, assigned vehicle movements, patient transports, personnel, and
vehicle status in accordance with operations policies and procedures.
I Supervise Public Safety Dispatchers within the Police / Provost Desk Operations Branch.
Plans for current and short-range operations based on review of workload, applicable
policies, and anticipated requirements of the organization. I advise management of
requirements and justifies changes to plans and programs, staffing levels, and priorities. I
plan work of subordinates, set and adjust priorities, and prepare schedules for completion of
work. I assign work to subordinates based on priorities, selective consideration of the
difficulty and requirements of assignments, and capabilities of employees. I provide
recommendations and/or make limited changes in organization of work to improve services
and promote job satisfaction. I develop budget requirements and justifications and
anticipates operational needs. I participate in setting performance standards and evaluates
subordinates. I initiate requests for filling vacancies or additional personnel to meet work
requirements. I recommend selections of new employees. I have prepared requests and
recommendations for promotions, reassignments, other status changes, or recognition of
outstanding performance of assigned personnel. I have prepared position classification
actions. I give advice, counsel, or instruction to employees on both work and administrative
matters. I have approved/disapproved leave. I received and attempted to resolve formal
grievances. I effect minor disciplinary actions as necessary. I formulate employee training
plans. I conduct or arrange for both formal and informal training. I have implemented
internal controls to eliminate or minimize potential for fraud, waste, abuse,
mismanagement, and inefficiency. I promote and execute Equal Employment Opportunity
policies and procedures to ensure equal treatment of all employees.