Justin Webb
Wayne,WV
Summary
Highly organized and detail-oriented professional leader with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
19
19
years of professional experience
Work History
Environmental Services Supervisor
Cabell Huntington Hospital
03.2024 - Current
- Foster a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Enhance employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Streamline workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
- Increase staff productivity through effective scheduling of anywhere from 15-30 EVS workers, housekeeper's, janitor attendants and linen aides.
- Conduct regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Coordinate with outside vendors to provide supplies and equipment for staff.
Hospital Operations Coordinator/Supervisor
UHS / Agiliti Health Inc.
03.2013 - 02.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Completed bi-weekly payroll for 8-10 employees.
- Maintained compliance with company policies, objectives, and communication goals..
Employee Development Specialist
DIRECTV
09.2008 - 03.2013
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Reduced turnover rates by identifying areas for improvement and providing relevant learning opportunities.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Collaborated with managers to develop customized training plans tailored to individual employee needs.
- Boosted overall productivity by conducting thorough evaluations of employees'' strengths and weaknesses.
- Provided one-on-one coaching sessions to support employees in achieving their career goals.
- Prepared and updated training handouts, manuals and digital tutorials.
Legal Assistant
C.Walker Ferguson And Ferguson Law Offices
01.2005 - 12.2010
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly with up to 30+ incoming client calls and emails per day.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Education
Some College (No Degree) - Business Management
Marshall University
Huntington, WVHigh School Diploma -
Wayne High School
Wayne, WV05.1998
Skills
- Staff Supervision/Management
- Operations Management
- Schedule Management
- MS Office
- Customer Service
- Work Planning and Prioritization
- Business Administration
- Analytical Skills
- Data Entry
- Contract Management
- Database Management
- Financial Management
Timeline
Environmental Services Supervisor
Cabell Huntington Hospital
03.2024 - Current
Hospital Operations Coordinator/Supervisor
UHS / Agiliti Health Inc.
03.2013 - 02.2024
Employee Development Specialist
DIRECTV
09.2008 - 03.2013
Legal Assistant
C.Walker Ferguson And Ferguson Law Offices
01.2005 - 12.2010
Some College (No Degree) - Business Management
Marshall University
High School Diploma -
Wayne High School
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