Justin Webb
Rogers,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail, Commerce and Delivery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Celero Commerce
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Delivery Driver
FedEx Ground
07.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Uber Eats Driver
UberEATS
08.2021 - 07.2022
- Pick up orders and deliver to customers in a timely manner
- Provide customer service
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Operations Management
Continuing Grace
05.2020 - 07.2022
- Shop for products to sell
- Prep the products
- Box and ship the products
- List new products to be sold
- Order all office supplies
- Check for customer emails and feedback
- Supported branch manager in daily operations management to ensure smooth workflow across all departments.
Back of House Team Member
Chick-fil-A
05.2022 - 07.2022
- Back of house team member
- Multiple positions worked during my time: Cook, Prep, Boxing food, cutting up chicken, dishes
- Also did some front of house work
- Worked the drive through
Specialist 4 GNFR
Walmart
06.2019 - 05.2020
- Owner and processor over the GNFR T2 and Canada GNFR T2 Oracle ticket queues
- Problem solving a multitude of issues for suppliers and home office associates and providing outstanding customer service
Specialist 3 GNFR
Walmart
10.2016 - 06.2019
- Processing and auditing of invoices for 28 queues', including: High priority Non po, Real estate non po, Sam's no po and tractor trailer
- Providing excellent customer service to any associate or supplier that contacted me with questions or escalations
- Keeping the queue's SLA in order including the 2-day SLA for High priority non po queue
Specialist 1 Document Retrieval
Walmart
10.2014 - 10.2016
- Researched and supplied customers with backup documentation
- Answered emails and phone calls from suppliers and associates while helping get the backlog from 90 business days out to less than 10 business days out
Member Service Representative
Sam's Club
03.2013 - 10.2014
- Answered customers questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers
- Educated customers on products and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Collaborated with customers service team members to give exceptional service throughout the entire shopping and purchasing experience
Cashier
Sam's Club
10.2012 - 03.2013
- Processed customers purchases while offering them our top membership and Sam's Club credit cards
- Prevented shrink by ensuring all merchandise was checked out with efficiency and accuracy
- Never failed a shrink control test
- Promoted to member services for my excellent work with customers and my sales of Sam's Club's top membership and credit cards
Education
High school diploma -
Skills
- Data entry
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Order processing
- Administrative support
- Technical support
- Product sales
- Clean driving record
- GPS and route planning
Timeline
Customer Service Representative
Celero Commerce
03.2023 - Current
Delivery Driver
FedEx Ground
07.2022 - 01.2023
Back of House Team Member
Chick-fil-A
05.2022 - 07.2022
Uber Eats Driver
UberEATS
08.2021 - 07.2022
Operations Management
Continuing Grace
05.2020 - 07.2022
Specialist 4 GNFR
Walmart
06.2019 - 05.2020
Specialist 3 GNFR
Walmart
10.2016 - 06.2019
Specialist 1 Document Retrieval
Walmart
10.2014 - 10.2016
Member Service Representative
Sam's Club
03.2013 - 10.2014
Cashier
Sam's Club
10.2012 - 03.2013
High school diploma -
Similar Profiles
Blake CassBlake Cass
Outside Sales Account Manager at Celero CommerceOutside Sales Account Manager at Celero Commerce
Jenny AbelJenny Abel
Client Service Specialist/ Partner Support at Celero CommerceClient Service Specialist/ Partner Support at Celero Commerce
Mathieu Kong Kit WahMathieu Kong Kit Wah
Parcel Assistant ( Freelancer) at Celero Solutions ( Contractor)Parcel Assistant ( Freelancer) at Celero Solutions ( Contractor)