Justin Weeks
McAlester,OK
Summary
With a proven track record at McAlester Regional Health Center, I excel in blood collection techniques and patient care, ensuring comfort and compliance with HIPAA. My adaptability and communication skills have significantly enhanced laboratory efficiency and patient satisfaction, achieving a high puncture success rate and fostering a positive workplace culture. Professional and prepared healthcare specialist with hands-on experience in phlebotomy and laboratory procedures. Strong focus on team collaboration and achieving results, ensuring dependable performance in dynamic environments. Skilled in venipuncture, patient interaction, and specimen handling, with calm and efficient approach that meets high standards. Adaptable and reliable, capable of adjusting to changing needs and maintaining quality care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laboratory Phlebotomist
McAlester Regional Health Center
04.2022 - Current
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
- Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Strengthened interdepartmental communication by effectively collaborating with medical staff to address any concerns or discrepancies in test orders.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Handled insurance verification tasks using meditech and insurance websites to validate patient insurance information.
- Provided guidance and support to laboratory personnel.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples in accordance with laboratory protocols and regulations.
Outpatient Admitting
McAlester Regional Health Center
12.2023 - 04.2024
- Upheld strict standards of cleanliness in waiting areas, creating a comfortable environment for all visitors to the facility.
- Enhanced patient satisfaction by efficiently managing the check-in process and verifying insurance information.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive medical records and documents.
- Ensured a welcoming atmosphere for patients upon arrival, addressing their needs professionally throughout their visit.
- Demonstrated strong multitasking abilities while managing multiple phone lines, appointment scheduling, and front desk duties simultaneously.
- Contributed to a positive work environment by collaborating effectively with team members and providing support when needed.
- Prevented potential issues with insurance claims by thoroughly verifying coverage eligibility prior to services rendered.
- Adapted effectively to changing policies or procedures regarding admissions processes as required by the healthcare organization.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Department Manager-Appliance, Cabinets, Millwork
Lowes Home Improvment
03.2021 - 02.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased customer satisfaction with proactive issue resolution strategies.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Department Manager-Paint
Lowes Home Improvment
03.2020 - 03.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
- Increased customer satisfaction with proactive issue resolution strategies.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
Millwork Sales Specialist
Lowes Home Improvment
05.2019 - 03.2020
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Led informative presentations for potential clients, highlighting the benefits of custom millwork installations within their homes or businesses.
- Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
- Conducted thorough site visits to assess client requirements and provide appropriate millwork recommendations based on space constraints and design preferences.
- Increased sales revenue by effectively promoting and upselling millwork products to clients.
- Collaborated with team members to create visually appealing showroom displays showcasing various millwork options and designs.
- Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Supported company growth initiatives by attending trade shows and networking events, representing the brand professionally while generating new leads.
- Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.
- Streamlined the ordering process for improved efficiency, resulting in faster turnaround times for clients.
- Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
- Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
- Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
- Maximized product availability by maintaining accurate inventory records and coordinating with suppliers for timely deliveries.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Organized storage spaces for easy use and error-free inventory tracking.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
Paint Sales Associate
Lowes Home Improvment
03.2019 - 05.2019
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Alerted customers of department promotions and sales to increase overall departmental sales by 75%.
- Collaborated with store management to implement strategic marketing initiatives that boosted overall sales.
- Conducted regular inventory checks, ensuring optimal stock levels and minimizing discrepancies.
- Offered insightful product demonstrations, showcasing the benefits of various paint products to potential buyers.
- Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
- Organized and maintained a clean, visually appealing store environment that attracted more customers.
- Provided personalized color consultations for customers, leading to increased customer loyalty and repeat business.
- Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
- Streamlined store operations by implementing improved organizational systems for paint storage and display areas.
- Achieved monthly sales targets consistently through effective upselling and cross-selling strategies.
- Assisted customers in selecting the right products for their projects, resulting in high satisfaction rates.
- Enhanced workplace culture by fostering open communication among team members and promoting a positive attitude toward work goals.
- Utilized point-of-sale software proficiently, ensuring accurate transactions and efficient customer experiences at checkout.
- Mentored new employees on proper sales techniques, contributing to higher team performance metrics.
- Proactively identified potential issues with inventory or stocking procedures, working closely with management to resolve problems efficiently.
- Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
- Supported the planning and execution of promotional events, driving increased foot traffic and sales growth during peak seasons.
- Addressed customer concerns promptly, maintaining strong relationships and fostering trust with clients.
- Coordinated with vendors to order necessary supplies and stay up-to-date on industry trends.
- Increased paint sales by providing exceptional product knowledge and customer service.
- Participated in ongoing professional development opportunities, staying informed about new products and techniques in the paint industry.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
Mower Parts Sales Specialist
Truevalue
03.2017 - 03.2019
- Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
- Streamlined operations by maintaining organized workspaces, tools, and vehicles for easy access during jobs.
- Safely operated various types of mowers, trimmers, and blowers to ensure optimal lawn care results.
- Reduced clients'' water usage by providing effective irrigation system maintenance and repair services.
- Identified potential problems early through regular inspections of turf condition, taking corrective action as needed.
- Assisted customers in selecting the right type of grass seed or sod based on their specific needs and climate conditions.
- Increased company efficiency with streamlined scheduling, route planning, and timely completion of tasks.
- Maintained strong client relationships through clear communication, exceptional service quality, and professional demeanor.
- Adapted to changing weather conditions and adjusted work schedules accordingly to ensure timely completion of tasks without compromising quality.
- Delivered exceptional customer service by actively listening to client requests, offering knowledgeable advice on best practices for lawn care maintenance.
- Promoted eco-friendly practices by recommending organic fertilizers or mulching options when appropriate.
- Educated clients on proper watering techniques to minimize waste while still ensuring adequate hydration for lawns.
- Performed minor repairs on mower and other lawn care equipment to maintain working order.
- Obtained feedback from customers to identify areas of improvement.
- Collaborated with gardeners to plan and design outdoor spaces.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Supported management in the development of annual sales forecasts and inventory budgets based on historical data analysis.
- Streamlined order processing procedures, reducing errors and increasing efficiency.
- Played a pivotal role in the successful completion of numerous large-scale projects by coordinating efforts across multiple departments, ensuring timely delivery of essential parts and supplies.
- Played a key role in maintaining a clean, organized store environment that was conducive to efficient operations and a positive customer experience.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Assisted with irrigation system maintenance and repair.
- Increased customer satisfaction by providing expert advice on parts selection and application.
Floor Technician
Eufaula Manor
08.2017 - 11.2017
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used floor cleaning equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Quietly waxed, buffed and vacuumed floors in [Type] organization.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
Sales Associate
True Value
03.2015 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Car Hopper
Sonic
05.2014 - 08.2014
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
- Evaluated drive-in area regularly for potential hazards or maintenance needs, reporting concerns immediately to management.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Contributed to team success through active participation in staff meetings and ongoing communication with coworkers and supervisors.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
Education
No Degree - Phlebotomy
Kimichi Tech
McAlester, OK04-2022
High School Diploma -
Eufaula High School
Eufaula05-2017
Skills
- Order of draw
- Blood collection techniques
- Communication abilities
- HIPAA Compliance
- Specimen handling
- Pediatric phlebotomy
- Geriatric phlebotomy
- Medical terminology knowledge
- Patient Care
- Patient confidentiality
Certification
- National Certified Phlebotomy Technician (NCPT) - National Healthcareer Association (NHA).
Timeline
Outpatient Admitting
McAlester Regional Health Center
12.2023 - 04.2024
Laboratory Phlebotomist
McAlester Regional Health Center
04.2022 - Current
Department Manager-Appliance, Cabinets, Millwork
Lowes Home Improvment
03.2021 - 02.2022
Department Manager-Paint
Lowes Home Improvment
03.2020 - 03.2021
Millwork Sales Specialist
Lowes Home Improvment
05.2019 - 03.2020
Paint Sales Associate
Lowes Home Improvment
03.2019 - 05.2019
Floor Technician
Eufaula Manor
08.2017 - 11.2017
Mower Parts Sales Specialist
Truevalue
03.2017 - 03.2019
Sales Associate
True Value
03.2015 - 03.2017
Car Hopper
Sonic
05.2014 - 08.2014
- National Certified Phlebotomy Technician (NCPT) - National Healthcareer Association (NHA).
No Degree - Phlebotomy
Kimichi Tech
High School Diploma -
Eufaula High School
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