Summary
Overview
Work History
Education
Skills
Timeline
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Justin Welch

Santa Clarita,United States

Summary

Dedicated Account Manager to Regency Centers. Known for dynamic client management, issue resolution, and relationship-building skills. Proven history of increasing revenue while bringing in new clients. Have been given multiple awards and recognition for my customer service skills.

Overview

13
13
years of professional experience

Work History

Account Manager Lot Management

Regency Centers
01.2023 - Current
  • Extensive knowledge of the Los Angeles Regency portfolio
  • Worked as an Account Manager for Regency's choice maintenance company for 2 separate vendors
  • Acted as main point of contact in matters relating to client concerns and needs
  • Created comprehensive reports on property maintenance, safety issues, ADA Compliance and presented them to Regency Centers
  • Developed and maintained relationships with property managers and on site tenants
  • Provided training and guidance for incoming day porters, ambassadors and field supervisors
  • Offered proposals and contracts for requested work or provided options for repairs
  • Resolved customer/tenant complaints in a timely manner
  • Drafted proposals outlining services, costs, and benefits for Regency
  • Maintained accurate records of all customer interactions in the CRM system
  • Out in field 4x a week on sites

Account Manager

AAA Facility Maintenance Services
12.2017 - 01.2023
  • Account Manager for Regency Centers (2017-2020) then moved to Facilities Management for Comerica Bank and California Bank & Trust (2020-2023)
  • Handled incoming requests/complaints and expedited maintenance requests
  • Inspected properties regularly to identify deficiencies and schedule repairs
  • Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations
  • Scheduled and monitored on-site inspections of facility
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed
  • Utilized ZOHO CRM to collect, organize and manage sales data and customer information in conjunction with Microsoft NAV to stay on top of work orders and run open work order reports
  • Acquisition and Retention Strategies
  • Verbal and Written Communication
  • Report Writing
  • Sales Meetings and Orientations
  • Teamwork and Collaboration
  • Project Management
  • Sales Techniques
  • Customer Relationships
  • Prioritized and performed routine maintenance to keep facility in excellent shape
  • Managed day-to-day activities involving tenants, subcontractors and property management
  • Planned, scheduled and coordinated general maintenance or repairs for commercial properties
  • Audited various client based portals for one time completion rate
  • Received multiple awards for excellent customer service, one of them having a perfect 4.0 rating 100% on time completion order for Q1 2021-Q4 2021

Midwest Regional Territory Manager

Space Maintainers Laboratory
04.2016 - 11.2017
  • Knowledge of all dental appliances including space maintainers, arch development, some orthodontics and specialized in sleep appliances
  • Negotiated pricing, terms, and implementation dates
  • Developed sales plans designed to achieve revenue targets and business objectives
  • 85% was over the phone sales, the other 15% was done through various tradeshows
  • Developed solid connections with customers to promote products
  • Analyzed potential sales opportunities and call plan
  • Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts
  • Grew territory to $85,000 in less than 2 years
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones
  • Utilized Maximizer CRM to collect, organize and manage sales data and customer information

Account Manager

AM-Touch Dental
05.2011 - 03.2016
  • First set up in telemarketing, only lasted 30 days there until I was given my own territory to grow
  • Made cold calls to dental offices, sending our information and developing relationships over time, slowly getting their business
  • Pitched to new clients by leveraging client base and targeting strategic partnerships
  • Renewed existing accounts by cementing trusting relationships with customers
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals based off each client and the products they ordered
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads
  • Resolved customer complaints by offering creative solutions and incentives
  • Kept up to date on current promotions (from 55+ vendors products we sold) and deals that vendors would be offering and in turn, offer them directly to the doctor and their office
  • Utilized Sales Force CRM to collect, organize and manage sales data and customer information
  • Worked trade shows, sometimes days at a time, setting up, running the booth, offering trade show deals
  • Always made $10k+ everyday in sales during trade shows
  • Acted as main point of contact in matters relating to client concerns and needs

Education

College of The Canyons
Valencia, CA

High School Diploma -

Canyon High School
Canyon Country, CA
06.2006

Skills

  • CRM Software
  • Relationship Building
  • Customer Service
  • Performance Evaluations
  • Account Management
  • Business Development
  • Opportunities Identification
  • Problem Solving
  • Acquisition and Retention Strategies
  • Verbal and Written Communication
  • Report Writing
  • Sales Meetings and Orientations
  • Teamwork and Collaboration
  • Project Management
  • Sales Techniques
  • Customer Relationships

Timeline

Account Manager Lot Management

Regency Centers
01.2023 - Current

Account Manager

AAA Facility Maintenance Services
12.2017 - 01.2023

Midwest Regional Territory Manager

Space Maintainers Laboratory
04.2016 - 11.2017

Account Manager

AM-Touch Dental
05.2011 - 03.2016

High School Diploma -

Canyon High School

College of The Canyons

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Justin Welch