Justin Wells
Fairbanks
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly motivated employee with an eagerness to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
meat prep
golden corral
Pigeon Forge
05.2025 - 08.2025
- Adhere to food safety standards and sanitation practices in the workplace to ensure a safe and healthy environment.
- Operate and maintain meat-cutting equipment safely and efficiently.
- Collaborate with team members to ensure smooth daily operations.
- Monitor inventory levels and notify management of low stock items.
- Clean work areas and equipment regularly to maintain a safe environment.
Unarmed Security Guard
Walden Security
Knoxville
01.2023 - 02.2024
- Monitored premises to ensure the safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks or breaches.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Enforced facility rules and regulations, ensuring compliance by all visitors.
- Assisted in the implementation of safety protocols and emergency procedures.
- Maintained accurate logs of daily activities, incidents, and observations.
- Performed foot patrols around the property to ensure the safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Provided excellent customer service while interacting with staff and visitors.
- Collaborated with law enforcement when necessary to address security concerns.
Call Representative
dial america
Knoxville
06.2018 - 12.2023
- Managed inbound customer calls to resolve inquiries and provide support.
- Documented call details in customer relationship management software accurately.
- Assisted customers with account management and service-related questions.
- Collaborated with team members to enhance communication strategies.
- Provided feedback on common customer issues to improve service processes.
- Demonstrated product knowledge to guide customers in service selection.
- Handled escalated calls by employing effective conflict resolution techniques.
- Maintained a positive demeanor while managing challenging customer interactions.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses, and contact information within call management databases.
- Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks consistently.
- Resolved customer complaints promptly to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy, and volume benchmarks consistently.
- Offered resolutions to de-escalate calls and solve customer issues.
Shift Leader
Duncan Donuts
Knoxville
06.2016 - 10.2017
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Ensured compliance with health regulations and maintained cleanliness in the store.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Assisted customers with orders, resolving any issues or concerns efficiently.
- Handled cash register operations, ensuring accurate transactions and deposits.
- Conducted team meetings to communicate expectations and promote teamwork.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Arts - Criminal Justice
University of Alaska Fairbanks
Fairbanks, AKSkills
- Conflict resolution
- Customer service
- Team collaboration
- Safety compliance
- Inventory management
- Effective communication
- Critical thinking
- Friendly, positive attitude
- Emergency response
- Security monitoring
- Problem solving
- Google drive
- Verbal communication
- Multitasking Abilities
- Team management
- [Type] Software Proficiency
- Social perceptiveness
- Flexible and adaptable
- [Equipment] operation
- Supervision and leadership
- Multitasking
- Active listening
- Organization and time management
- Microsoft office
Affiliations
- i am a outgoing person who enjoys woking out. and i also enjoy downtime with the wife. but i am currently in another state for collage at university of alaska fairbanks. a
Languages
English
Professional
Certification
- i did have a valid security license but not anymore it expired
References
References available upon request.
Timeline
meat prep
golden corral
05.2025 - 08.2025
Unarmed Security Guard
Walden Security
01.2023 - 02.2024
Call Representative
dial america
06.2018 - 12.2023
Shift Leader
Duncan Donuts
06.2016 - 10.2017
Bachelor of Arts - Criminal Justice
University of Alaska Fairbanks