Summary
Overview
Work History
Education
Skills
Timeline
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JUSTIN Wesolowski

Houston

Summary

Seasoned automotive professional with over seven years of experience across both Direct Repair Program (DRP) and independent shop environments. Demonstrated expertise in vehicle estimating, service advising, and customer relations, with a consistent track record of enhancing client satisfaction through clear communication and service excellence. Extensively experienced in utilizing CCC One for more than seven years, with a strong command of estimating, repair planning, and workflow optimization. Adept at accurately diagnosing vehicle repair and maintenance needs, preparing comprehensive estimates, and managing the service process from intake to completion. Recognized for a strong work ethic, meticulous attention to detail, and a commitment to operational efficiency, and high-quality customer care.

Overview

8
8
years of professional experience

Work History

Estimator

1st Choice Collision
Cypress
12.2024 - Current
  • Writes 8 to 10 estimates per day on average between walk-in and repair estimates.
  • Inspects between 5 to 8 vehicles per day on average with technician(s) to document damages relevant to repairs needed and unrelated damages. Documents stages of the repair process from start-to-finish with clear and descriptive photos.
  • Communicates with Parts Department representative and Customer Service Representatives to ensure proper repair workflows.
  • Experience working with DRP accounts such as Allstate, Famers, Geico, and State Farm.

Estimator

CARSTAR Windfern Collision
Houston
04.2023 - 11.2024
  • Opened and closed shop for business hours.
  • Greeted customers; provided between 10 to 15 walk-in estimates per day on average. Inspected vehicle with technician(s) to document damages relevant to repairs needed and unrelated damages. Initiated necessary processes needed to form estimates.
  • Checked in vehicles being repaired; spoke with customers regarding approved estimates and estimated timelines. Assisted customers with insurance claims and processes.
  • Interacted with technicians about approved work and time frames. Worked with various vendors to ensure pricing and parts aligned with estimate, and ordered parts. Performed quality checks to ensure vehicle was ready for delivery, delivered vehicles, reviewed completed work with customers, and prepared final paperwork.
  • Worked with multiple local dealerships as fleet accounts. Also worked with multiple other fleet accounts including Enterprise Rent-A-Car and various commercial companies.

Estimator

Antonick's Collisions And Classics
Houston
11.2018 - 04.2023
  • Opened and closed shop for business hours. Greeted customers; provided between 10 to 15 walk-in estimates per day on average. Checked in vehicles; documented damages relevant to repairs needed and unrelated damages. Initiated necessary processes needed to form estimates.
  • Followed up with customers regarding estimates and estimated timelines. Assisted customers with insurance claims and processes.
  • Interacted with technicians about approved work and time frames. Worked with various vendors to ensure pricing and parts aligned with estimate. Ordered and checked in parts to verify proper usage. Performed quality checks to ensure vehicle was ready for delivery. Delivered vehicles, Reviewed completed work with customers, and prepared final paperwork.
  • Worked with multiple local dealerships as fleet accounts.

Service Advisor

Joe Myers Kia
Houston
07.2018 - 11.2018
  • Closed department at end of business hours.
  • Greeted service customers. Wrote up services for incoming vehicles and addressed various customer concerns.
  • Checked in vehicles and spoke with customers about recommended maintenances and/or necessary repairs needed to be done based on diagnostic related issues. Interacted with technicians about approved work and time frames.
  • Finalized repair orders, reviewed completed work with customers, and prepared final paperwork with total charges.

Service Advisor

Kia Of Vacaville
Vacaville
10.2017 - 06.2018
  • Opened department at beginning of business hours, also occasionally closed department at end of business hours.
  • Greeted service customers. Wrote up services for incoming vehicles and addressed various customer concerns. Checked in vehicles and spoke with customers about recommended maintenances and/or necessary repairs needed to be done based on diagnostic related issues.
  • Interacted with technicians about approved work and time frames.
  • Finalized repair orders, reviewed completed work with customers, and prepared final paperwork with total charges.

Express Service Advisor

Nissan of Vacaville
Vacaville
08.2017 - 09.2017
  • Greeted service customers, wrote up services for incoming vehicles, and addressed various customer concerns.
  • Checked in vehicles and spoke with customers about recommended maintenances.
  • Interacted with technicians about approved work and time frames.
  • Finalized repair orders, reviewed completed work with customers, and prepared final paperwork with total charges.

Education

High School Diploma -

Will C Wood High School
Vacaville, CA
06-2009

Some College (No Degree) - Liberal Arts

Solano Community College
Fairfield, CA

Skills

  • Estimating procedures
  • Vehicle inspection
  • Repair documentation
  • Parts ordering
  • Insurance claims
  • Data interpretation
  • Problem-solving abilities
  • Adaptability and flexibility
  • Effective communication
  • Software proficiency

Timeline

Estimator

1st Choice Collision
12.2024 - Current

Estimator

CARSTAR Windfern Collision
04.2023 - 11.2024

Estimator

Antonick's Collisions And Classics
11.2018 - 04.2023

Service Advisor

Joe Myers Kia
07.2018 - 11.2018

Service Advisor

Kia Of Vacaville
10.2017 - 06.2018

Express Service Advisor

Nissan of Vacaville
08.2017 - 09.2017

High School Diploma -

Will C Wood High School

Some College (No Degree) - Liberal Arts

Solano Community College

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