Justin White
Tyler,TX
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Rotolo's Pizzeria. Skilled in managing high-stress environments and committed to excellence, I excel in multitasking and team collaboration. Demonstrated ability to improve service quality, achieving significant reductions in customer complaints through proactive problem-solving and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Rotolo's Pizzeria
06.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Online Grocery Associate
Walmart
02.2019 - 06.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Cook
Panda Express
09.2017 - 02.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Manager
Academy Sports + Outdoors
04.2013 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sandwich Artist
Subway
05.2012 - 04.2013
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Education
Certification - Ekg Technician
Tyler Junior College
Tyler, TX09.2024
Highschool Diploma -
Chapel Hill High School
Tyler, TX05.2012
Skills
- Am used to working in high stress situations
- Will always make sure my job gets done the right way
- Articulate
- A genuinely hard worker
Certification
EKG technician certified
Timeline
Restaurant Manager
Rotolo's Pizzeria
06.2022 - Current
Online Grocery Associate
Walmart
02.2019 - 06.2022
Cook
Panda Express
09.2017 - 02.2019
Customer Service Manager
Academy Sports + Outdoors
04.2013 - 09.2017
Sandwich Artist
Subway
05.2012 - 04.2013
Certification - Ekg Technician
Tyler Junior College
Highschool Diploma -
Chapel Hill High School