Justin White
Dudley,MA
Summary
Knowledgeable clinical worker with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Spectrum Health Systems, Inc.
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patients situations, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to patients.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Utilized electronic medical record(EMR) software to document patient information accurately and maintain comprehensive records.
- Provided compassionate care for patients experiencing withdrawal symptoms, ensuring their comfort and safety throughout the detox process.
- Supported aftercare planning for continued recovery after treatment.
Milieu Counselor
Riverside Community Care
12.2023 - 04.2024
- Participated in ongoing professional development, enhancing clinical knowledge and skills to remain current with industry best practices.
- Developed culturally-sensitive interventions, adapting approaches to address diverse client backgrounds and needs effectively.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Bartender Shift Manager
Chilis's Bar and Grill
04.2021 - 11.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area/bar was prepared for seamless service transitions.
Food and Beverage Associate
Walt Disney World Company
08.2022 - 01.2023
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Collaborated with cast members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Enhanced guest satisfaction by providing exceptional service and addressing dietary concerns.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH10-2025
High School Diploma -
Shepherd Hill Regional High School
Dudley06-2020
Skills
- Problem-Solving
- Case Management
- Clinical Documentation
- Organization and Multitasking
- Email and Telephone Etiquette
- Client Advocacy
- Records Management
- Discharge Planning
- Customer Service
- Computer Proficiency
Certification
- First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
- ServSafe Food Handler's Certification
- Integrating Tobacco/Nicotine Education and Treatment into Addiction Treatment Services Certification
Timeline
Case Manager
Spectrum Health Systems, Inc.
04.2024 - Current
Milieu Counselor
Riverside Community Care
12.2023 - 04.2024
Food and Beverage Associate
Walt Disney World Company
08.2022 - 01.2023
Bartender Shift Manager
Chilis's Bar and Grill
04.2021 - 11.2023
- First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
- ServSafe Food Handler's Certification
- Integrating Tobacco/Nicotine Education and Treatment into Addiction Treatment Services Certification
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Shepherd Hill Regional High School
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