Blaire Chamblee
Covington,GA
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Aston Carter
Atlanta, GA
01.2021 - Current
- Analyzed customer feedback to recommend product or service enhancements.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Provide world-class, efficient service to all customers and prospects. This includes, but is not limited to, assisting and providing customers with requested documents via email.
- HIPAA
- Answering a high volume (100+) of calls from commercial and residential gas customers, as well as prospective customers.
- Understand customer needs, and use product knowledge to quickly determine, recommend, and execute a solution transaction.
- Processed customer payments and refunds.
- Audited customer account information to identify issues and develop solutions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Maintained positive working relationship with fellow staff and management.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Airport Service Agent
Ambassador
Atlanta, GA
04.2018 - 01.2021
- Performed regular inventory checks of supplies used by Airport Service Agents throughout the day.
- Took reservations from patrons by phone or online.
- Greeted passengers and provided boarding instructions.
- Greeted passengers, answered inquiries and directed them to appropriate areas.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clerk Trainer
Quiktrip Kitchens
Covington, GA
05.2014 - 09.2018
- Mentored newly hired clerks on best practices for customer service, data entry accuracy, and other duties related to their job role.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed detailed reports highlighting key areas of focus for each clerk based on individual performance reviews conducted throughout their tenure with the company.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided feedback to trainees on ways they could further improve upon their skillset or knowledge base.
- Explained goals and expectations required of trainees.
- Monitored training costs and prepared budget reports to justify expenditures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Arts - Nail Technician
Georgia Gwinnett College
Lawrenceville, GA01-2017
Skills
- Customer service
- Data analysis
- Conflict resolution
- Payment processing
- Customer feedback analysis
- CRM software
- Client consultation
- Attention to detail
- Scheduling appointments
- Product knowledge
- Client service quality
- Investment product sales
Timeline
Customer Support Specialist
Aston Carter
01.2021 - Current
Airport Service Agent
Ambassador
04.2018 - 01.2021
Clerk Trainer
Quiktrip Kitchens
05.2014 - 09.2018
Associate of Arts - Nail Technician
Georgia Gwinnett College
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