Justin Whitfield
Baton Rouge,LA
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
01.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Used company technology for fulfillment of transfers merchandise.
- Maintained compliance of employee personnel documents handling
- Documented performance management, coaching and development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Documented performance management, coaching and development orders.
Store Team Leader
American Eagle Outfitters
07.2019 - 11.2023
- Analyzed customer levels and planned resources according to needs.
- Coordinated with day management regarding on-going issues.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Transferred, created and received stock orders to guarantee product stability.
- Handled customer complaints and issues politely and professionally.
- Hired and trained personnel to adequate meet and company defined goals.
- Collaborated with Market Leaders implementing new innovation to operational excellence.
- Maintained store inventory levels and coordinate with appropriate business partners when needed.
- Maintained company business records for compliance and verified reports for accuracy.
Assistant Store Manager
Gap Inc, Old Navy
06.2015 - 07.2019
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Drove profitability based KPI metrics.
- Oversaw all aspects of customer service and sough feedback for improvement through the use of surveys.
- Provided detailed training plans to new staff members.
- Collaborated with Store Manager for all business planning.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Gap Inc, Old Navy
06.2013 - 06.2015
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
Education
Accounting And Business Management
Southeastern Louisiana University
Hammond, LABachelor of Science - Business Administration
University of Louisiana At Monroe
Monroe, LA05.2027
Skills
- Database Management
- Workflow Coordination
- Employee Scheduling
- Logistics Planning
- Sales Reporting
- Staff Management
- Performance Management
- Customer Service
- Rules and regulations
- Coaching and Mentoring
- Customer Engagement
- Conflict de-escalation
Timeline
Department Manager
H&M Hennes & Mauritz
01.2024 - Current
Store Team Leader
American Eagle Outfitters
07.2019 - 11.2023
Assistant Store Manager
Gap Inc, Old Navy
06.2015 - 07.2019
Operations Manager
Gap Inc, Old Navy
06.2013 - 06.2015
Accounting And Business Management
Southeastern Louisiana University
Bachelor of Science - Business Administration
University of Louisiana At Monroe