Justin Wilcox
Grovetown,Georgia
Summary
Dynamic merchandising professional with a proven track record at Home Depot, excelling in merchandise planning and customer relationship management. Recognized for enhancing store performance through innovative displays and effective training. A reliable leader skilled in stock control and team collaboration, committed to driving sales and optimizing customer experiences.
Overview
14
14
years of professional experience
Work History
Merchandising Associate
Home Depot
Evans, GA
05.2019 - 03.2025
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
Merchandising Team Lead
PepsiCo
Metter, GA
04.2017 - 02.2019
- Managed inventory for optimal product availability and turnover rates.
- Increased sales by developing visually appealing merchandise displays and layouts.
- Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
- Collaborated with vendors to ensure timely delivery of products, maintaining stock levels for high-demand items.
- Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.
- Provided training to new team members on merchandising best practices, enhancing overall team performance.
Human Resource, Sergeant
United States Army
10.2013 - 02.2017
- Optimized benefits administration process to increase employee understanding and utilization of available offerings.
- Enhanced company culture with initiatives focused on employee engagement, recognition, and team-building events.
- Assisted in the development of company policies and procedures to ensure compliance with local, state, and federal employment laws.
- Organized regular employee appreciation events to boost morale, foster camaraderie among colleagues.
- Administered payroll functions accurately and efficiently, ensuring timely compensation for all employees.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Restaurant Shift Lead
Dairy Queen Grill & Chill
Hazlehurst, GA
08.2011 - 08.2013
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Developed lasting relationships with vendors for consistent quality of ingredients at competitive prices.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Implemented daily pre-shift meetings to boost team morale, share important updates, and address any concerns proactively.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities.
- Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
- Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
- Assisted in hiring processes by reviewing applications, conducting interviews, and selecting top candidates for open positions in the restaurant team.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Increased employee retention by implementing thorough training programs and providing ongoing support.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
Education
General Studies
Jeff Davis High School
Hazlehurst, GA05.2011
Skills
- Merchandise planning
- Pricing strategy
- Fashion trends analysis
- Brand awareness
- Stock control
- Reliable and punctual
- Planogram design
- Store maintenance
- Stock rotation
- Customer relationship management (CRM)
- Retail sales professional
- Training and coaching
- Time management
- Effective leader
Timeline
Merchandising Associate
Home Depot
05.2019 - 03.2025
Merchandising Team Lead
PepsiCo
04.2017 - 02.2019
Human Resource, Sergeant
United States Army
10.2013 - 02.2017
Restaurant Shift Lead
Dairy Queen Grill & Chill
08.2011 - 08.2013
General Studies
Jeff Davis High School