Summary
Overview
Work History
Education
Skills
Timeline
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JUSTIN WILLIAMS

Upper Marlboro,MD

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Mason

Job Corps Trade School
03.2022 - Current
  • Mixed mortar to lay bricks, stones and concrete sidewalks.
  • Removed excess mortar and finished joints for uniform surface.
  • Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
  • Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
  • Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete.
  • Read work orders and design drawings to determine work requirements and sequence of tasks.
  • Used straightedges and jointers to mold expansion joints and edges.
  • Prepared surfaces for work by smoothing imperfections on ground or with close structures.
  • Repaired and replaced damaged bricks, blocks and pavers.
  • Read and interpreted blueprints, plans, or drawings to correctly lay blocks or bricks according to job or client specifications.
  • Identified potential safety hazards and reported incidents and hazards to management.
  • Measured distance from reference points and marked guidelines to lay out work using plumb bobs and levels.
  • Contributed to increase in acquired projects by providing accurate and fair estimates and building client rapport.

Customer Service Associate/ Shopper

Amazon
07.2021 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.

Life Guard Assistant

Maryland National Capital Park And Planning
06.2019 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Education

High School Diploma -

Dr. Henry Wise
Upper Marlboro
06.2020

Skills

  • Repair work understanding
  • Blueprint reading abilities
  • Materials knowledge
  • Strong masonry knowledge
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Mason

Job Corps Trade School
03.2022 - Current

Customer Service Associate/ Shopper

Amazon
07.2021 - 10.2021

Life Guard Assistant

Maryland National Capital Park And Planning
06.2019 - 09.2019

High School Diploma -

Dr. Henry Wise

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JUSTIN WILLIAMS