Justin Williams

Maintains and tracks Security Forces incident reports, tickets, barments, driving records, revocations, and suspenses using the Air Force Justice Information System (AFJIS). I provides administrative support to ensure efficient office operations and analyze and evaluates reports and paperwork for accuracy and correctness. Compiles information and statistics for files, records, trend summaries, and reports and takes or makes recommendations for action. Manages installation traffic point, driving revocation, and debarment programs and actions. I am the Indexing Compliance Manager for the Squadron. Ensuring that fingerprints and DNA are collected and submitted properly. Reviews final actions and responses by commanders and supervisors to ensure timeliness and appropriateness, and takes action as required. Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment. Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis. Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management. Collaborated with law enforcement agencies to share information and improve overall records keeping.

Performs the various duties related to receiving, registering, and servicing Army Lodge guests. Operates the EPITOME System and be responsible for all cash disbursements and receipts. Takes reservation requests and confirms reservations by telephone or in person using computer terminal and associated electronic equipment. Logs reservations for incoming guests based on room availability. Interviews incoming guests to determine their status in order to assign appropriate quarters. Assists clientele in the completion of required forms and registration cards. Computes charges for guests checking out, processes bills, receives payments and room keys; renders receipts. Maintains control over keys used throughout the Army Lodge. Responsible for inventories and security of, controlled documents and forms, accounts for funds received, credits and prepares credit card receipts. Orients guests concerning the use of facilities and equipment. Answers questions pertaining to rules and regulations governing the assignment and use of quarters.

On a daily basis, receives change fund and operates a cash register scanning system, which records unit prices in proper amounts and accounts (i.e., grocery, meat, produce, and other selective items). Individually inputs item codes and/or prices when items do not properly scan. Totals purchases and collects, validates, and processes payment including cash, checks, debit and credit card transactions, electronic benefits transfer transactions, and coupons. Makes correct change and/or provides cash back to the customer depending on the nature of the payment transaction. Responds courteously to patron questions concerning order processing and item costs. At the end of the shift, turns in cash and negotiable instruments in accordance with store policy. Change register tape, clear routine equipment and scanning jams on registers, including Self Check Out (SCO). Bags items, hands out flyers and/or coupons and assists patrons in the correct processing of their orders. Manages the self check out registers assisting customers in the correct processing of their purchases. Provides instructions on proper operation of the equipment and resolves problems, which may occur. Applies a knowledge of specific items, their cost and/or scanning code to advise patrons on correct input procedures. Manages change machines ensuring the proper amounts of cash and coins are available. Responds to questions and/or issues raised by customers using a knowledge of the specific commissary store and established procedures. Seeks management assistance in situations, which are not routine. Ensures prices on shelf labels agree with and reflect current prices in commissary price lookup file and shelf label file. Verifies prices of items stocked by vendors and commissary personnel. Places tags on plastic and hangs tags on shelf, making sure to match item correctly; pulls old tags

Performed the day-to-day operation of the CIF in accordance with governing regulations, directives, published guides and local policies. Performed issues, receives turn-ins, and conducts direct exchange transactions of OCIE with supported customers using the Installation Support Module (ISM) automated property book system which identifies customers scheduled to receive/turn-in OCIE. Calculates OCIE requirements based on the number of scheduled individuals, Military Occupational Specialty (MOS), unit of assignment, and deployment status; requests OCIE from the central warehouse as needed to meet those requirements. Incumbent insures procedures as outlined in pertinent SOPs are complied with to include classification and disposition of equipment, establishment of due-out issue procedures, and determinations of damage through fault/neglect or fair wear and tear. Conducted scheduled and special inventories and, as needed, investigates inventory discrepancies and prepares and submits adjustment documents. Determined space requirements for new or additional mission needs and performs re-warehousing as required. Ensures supplies and equipment are properly handled, stored and maintained. Maintained an automated property book and associated documentation including voucher files, hand receipts, and document registers. Posts receipts, issues, adjustment documents, lateral transfers, and hand receipt transactions to the property book. Routine maintenance of the property book consists of extracting pertinent information from standard supply documents, change notices, procurement documents, and verification of accuracy of stock identification, quantity, cost, and other data. Maintained functional files and performs various other administrative functions to include collection and consolidation of feeder data for the preparation of various recurring and special reports. Served as source of reference for supported units as to procedural aspects of supply transactions including the proper preparation and distribution of Financial Liability Investigation of Property Loss (FLIPL) and Statements of Charges/Cash Collection Vouchers. Reviewed request justifications from serviced units for property not on hand and recommends actions to the property book officer for additions, deletions, or changes as required. Coordinated with units for bulk issues of OCIE when push packages or a new equipment fielding occurs.

Set up and replenishes food service counters and steam tables with hot and cold food. Serves food on cafeteria line. Make sandwiches and grills simple food items. Prepared fruits and vegetables for cooking and serving. Cut lemons, prepares butter chips, opens cans and portions out food. Made coffee, tea and other beverages. Made a variety of fruit and vegetable salads. Prepared service stands by setting up condiments, silverware, and glassware for table service, sets tables, serves tables by placing food and beverages on tables, and replenishes as necessary. Performed all food service sanitation and cleaning functions including washing dishes, pots and pans, mopping floors, cleaning walls and kitchen equipment, vacuuming, carpets, cleaning offices, latrines, etc. Performed and assisted with these functions in all areas of the Nutrition Care Division as needed. Assisted in loading, delivery and unloading of supplies from the storeroom or refrigerators. Performed simple cash processing work, such as: receiving cash fund, operating cash register, receiving cash for meals served and making change.

Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events. Established appropriate loss and expense reserves with documented rationale. Excelled above my peers and was rated #1 AAFES Loss Prevention Detective during my time with AAFES. Maintained 100 percent accountability of over 4 million dollars worth of government equipment. Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary. Headed safety and loss prevention programs by guiding staff. Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise. Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies. Uphold strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement. Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety. Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings

Directed the day-to-day work of personnel assigned on a variety of assignments. At the start of each shift, holds roll call and inspections, makes patrol assignments and presents training. Performed regular inspection tours of gates, posts, and patrols to insure assigned areas are being patrolled and that personnel assigned to gates and posts are performing security checks. Demonstrates specific police practices, procedures to trainees or other Police/security Officers. Reviewed completed work for accuracy and compliance with instructions and regulatory requirements. Resolved minor personnel problems and refers more serious matters to the supervisor for action. Contributes to ratings and reports on assigned personnel. Prepared and enters data in a computer concerning police reports, blotters, daily staff journals, accident reports and sworn statements. Conducted vigorous traffic and security patrols within the assigned jurisdictional area. Performed selective traffic enforcement duties as directed or initiated. Enforced a large body of laws relating to the licensing, operation and physical conditions of motor vehicles. Remains alert to violations of these laws and issues warnings or citations. Investigates traffic accidents to determine cause and cite offenders as necessary. Collected evidence and interviewed witnesses. Used speed detection devices and blood alcohol content analyzers as required in detecting and determining violations. Rendered first aid to victims involved in accidents until the arrival of qualified medical personnel, or transport to medical facility. Processed offenders suspected of criminal acts or violations of laws, regulations and policies. Performs physical security inspections on a 24-hour basis on the installation by checking for breaches of security of both Mission Essential vulnerable Areas and non-essential areas. Performed foot and motorized patrol when needed, checking buildings, ammo storage, and seat belt usage. Responded in a disciplined, organized manner to emergency calls. Subdued and disarmed those who are doing violence to other persons. Apprehended and detained violators. Detected and apprehended wanted persons accused of crimes in other jurisdictions; stops, questions, and detains such persons and notifies appropriate law enforcement agencies. Applied a wide variety of laws through contemporary law enforcement/security methods and techniques. Took responsibility over crime or accident scenes and restricts access to those persons required on the scene. Upon detecting a violation, crime or accident, gathers facts in relation to the law, decided on the most appropriate course of action based on a wide variety of issues, and institutes action. Acted promptly decisively and judiciously. Investigates all incidents, apprehends offenders, and informs individuals of their rights when necessary, interviews, collects evidence and prepares all law enforcement/security actions in a chronicle report on required forms. Appeared in court to present evidence and to assist in the prosecution of cases. Served as a Desk Sergeant, and uses established procedures and guidelines to dispatch patrols and passes directions and information to officers, patrols, and those with secured building assignments and coordinates emergency responses among security, police, fire/ambulance, and other emergency units. Maintained desk blotters, journals, and other desk-related documentation. Took emergency and nonemergency telephone calls for assistance, as well as the radio communications for the Directorate. Operates a multi-paneled security alarm system.

Excelled in every store position and regularly backed up front-line staff. Managed schedules, accepted time off requests and found coverage for short shifts. Trained and mentored new employees to maximize team performance. Evaluated performance, adjusted strategies and maintained agile, sustainable operations. Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. Trained back-up associates and led crew members in managing operations of storefront. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.