Proven track record in enhancing passenger and workplace safety, demonstrated during tenure at Revel and Citi Security. Skilled in defensive driving and emergency response, coupled with exceptional customer service abilities. Achieved significant improvements in efficiency and safety protocols, leveraging patience and a professional demeanor to exceed employer expectations.
Overview
20
20
years of professional experience
Work History
Taxi Driver
Revel
08.2021 - 12.2024
Arrived on time to customer appointments.
Increased customer loyalty with excellent communication skills and a professional demeanor.
Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
Handled challenging situations calmly, resolving disputes professionally and effectively.
Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
Maintained clean and comfortable vehicle for optimal passenger experience.
Increased repeat customers with friendly conversation and local knowledge.
Followed road rules to protect passengers and prevent accidents.
Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
Used mobile application to connect with customers, track distances and report locations.
Security Officer
Citi Security
04.2016 - 01.2018
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Monitored CCTV cameras and alarm systems for security breaches.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Loader and Unloader
Duane Reade Pharmacy
11.2015 - 01.2017
Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
Promoted safe working environment, promptly reporting and addressing potential hazards.
Reduced damage to goods, carefully handling fragile items during loading and unloading.
Improved loading times, using forklifts and pallet jacks efficiently.
Drove forklifts, pallet jacks and other equipment to move materials.
Operated equipment while observing standard safety procedures.
Security Officer
Secured Enterprise Protection
01.2011 - 05.2014
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Monitored CCTV cameras and alarm systems for security breaches.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Citi Security
10.2008 - 08.2011
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked and verified photo identification prior to granting facility access.
Reported suspicious activities and persons to law enforcement.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Staff Member
Boys and Girls Club
05.2007 - 10.2008
Contributed to initiatives aimed at upgrading materials for child growth.
Established positive relationships with customers and other staff members.
Assisted with onboarding new staff members, providing orientation and support.
Cleaner/ Porter
Maintenance
12.2006 - 09.2007
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Confirmed all cleaning tools and equipment were stored properly after use.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Emptied trashcans and transported waste to collection areas.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Provided assistance to other staff members with cleaning of difficult areas.
Cook Shift Leader
McDonald's
02.2005 - 12.2006
Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Education
Boys& Girl High School
1700 Fulton Street Brooklyn
08.2008
Skills
Patience and tolerance
Safety regulations
Defensive driving
Cleaning and sanitation
Maintenance
Customer service
Timeline
Taxi Driver
Revel
08.2021 - 12.2024
Security Officer
Citi Security
04.2016 - 01.2018
Loader and Unloader
Duane Reade Pharmacy
11.2015 - 01.2017
Security Officer
Secured Enterprise Protection
01.2011 - 05.2014
Security Officer
Citi Security
10.2008 - 08.2011
Staff Member
Boys and Girls Club
05.2007 - 10.2008
Cleaner/ Porter
Maintenance
12.2006 - 09.2007
Cook Shift Leader
McDonald's
02.2005 - 12.2006
Boys& Girl High School
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