Justin Williams
Enfield
Summary
Detail and results-oriented professional with a proven track record at New Country BMW, skillfed in customer service and problem-solving. Excelled in fostering team collaboration and enhancing customer satisfaction, leveraging strong organizational skills and adaptability. Achieved significant improvements in service efficiency and customer experience, demonstrating a commitment to excellence and continuous learning.
Overview
1
1
year of professional experience
Work History
BMW Genius
New Country BMW
06.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responsible for the management of used cars and inventory including New Country BMW’s website
- Responsible for photography of all inventory and assistance in writing vehicle descriptions
Service Porter
New Country BMW
09.2023 - 06.2024
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Developed strong industry knowledge and kept current with best practices through continuous learning, attending training sessions, and staying informed of the latest trends.
- Assisted in maintaining a positive online presence for the dealership by responding to customer inquiries and addressing feedback in a timely, professional manner.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Streamlined inventory management by conducting regular audits of vehicles on the lot and updating records accordingly.
- Aided in boosting overall department productivity by performing minor repairs and routine maintenance tasks as needed.
- Expedited vehicle turnaround times by coordinating closely with technicians on repair status updates for customers.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Parked and retrieved cars according to customer needs.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Escorted drivers to vehicles and helped load or carry large items.
- Delivered above and beyond service to VIP guests at property.
Education
High School Diploma -
Enfield High School
Enfield, CT06.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
- Problem resolution
Timeline
BMW Genius
New Country BMW
06.2024 - 02.2025
Service Porter
New Country BMW
09.2023 - 06.2024
High School Diploma -
Enfield High School
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