Justin Williams
Richmond,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
FX Makeup Artist
Kings Dominion
Doswell, Virginia
09.2015 - 11.2025
- Designed and applied special effects makeup for 20 live performers.
- Work featured on a major news outlet.
- Awarded Makeup Artist of the Night and offered a management position.
Customer Service Representative / Sales
T-Mobile
Laburnum, VA
07.2023 - 02.2025
- Handled 40 inbound calls and resolved issues through tailored solutions.
- Up sold products and services based on customer interest and eligibility.
- Promoted to tech Support within two years after exceeding individual and team performance metrics.
- Consistently meet or exceed KPIs for customer satisfaction and sales.
Customer Service Representative / Sales
KSI Auto Parts
MechanicsVille, VA
06.2022 - 04.2023
- Managed 40 inbound and outbound calls in a fast-paced environment.
- Built strong customer relationships to support repeat business.
- Consistently met sales and service targets.
Customer Service Representative
Wells Fargo
Glen Allen, Virginia
01.2021 - 06.2022
- Delivered phone support while maintaining compliance and accuracy.
- Navigated multiple systems to resolve account inquiries efficiently.
- Maintained customer satisfaction while meeting KPI requirements.
- Recognized for the highest call volume 100 calls a day and fastest turnaround time.
Education
Associate's degree - fine arts
Southside Community College
Alberta, VA06.2018
High school Diploma -
Mainland High School
Daytona Beach, Florida07.2011
Skills
- Customer Service: Inbound/Outbound Calling, CRM Systems, Upselling, Problem Resolution, Problem-solving, Active listening, Product knowledge
- Technical: Design & Illustration, Photoshop, Procreate, Illustration, WordPress, Excel, Microsoft, Adobe, Windows
- IT Support: Hardware Setup, System Administration, Cisco Knowledge, Technical support escalation, Adaptability to new technologies, Digital Technology Understanding, Technical reviews
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative / Sales
T-Mobile
07.2023 - 02.2025
Customer Service Representative / Sales
KSI Auto Parts
06.2022 - 04.2023
Customer Service Representative
Wells Fargo
01.2021 - 06.2022
FX Makeup Artist
Kings Dominion
09.2015 - 11.2025
Associate's degree - fine arts
Southside Community College
High school Diploma -
Mainland High School