Justin Williamson
Carencro,Louisiana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease incidents and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact patient and staff safety.
Overview
9
9
years of professional experience
Work History
Armed Security Officer
Allied Universal Security Services
11.2022 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Greets guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responds quickly to emergency situations to assess and deflect issues.
- Writing Daily reports detailing visitors, incidents, and resolutions.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Driver/Retail Specialist/Assistant Manager/Store Manager
O'Reilly Auto Parts
05.2015 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Lafayette Charter High School
Lafayette, LA12.2009
Skills
- Time Management
- Policy Implementation
- Verbal and Written Communication
- Staff Management
- Organizational Skills
- Shift Scheduling
- Scheduling and Coordinating
- Professional and Courteous
- Budget Administration
Timeline
Armed Security Officer
Allied Universal Security Services
11.2022 - Current
Driver/Retail Specialist/Assistant Manager/Store Manager
O'Reilly Auto Parts
05.2015 - 10.2022
High School Diploma -
Lafayette Charter High School