Justin Willingham
Thomasville,North Carolina
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot Inc
Greensboro, NC
09.2004 - Current
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Developed programs for recognizing employees who demonstrate exemplary levels of service excellence.
Education
GED -
Gtcc Middle College High School
Jamestown, NC05.1998
Skills
- Detail-Oriented
- Relationship Building
- Customer Retention Strategies
- Customer Relationship Management (CRM)
- Decision-Making
- Staff Management
- Training and Onboarding
- Complex Problem Solving
- Product Promotion
- Performance Evaluations
Certification
- Forklift Certified
- Reach Truck Certified
- Order Picker Certified
- Electric Pallet Jack Certified
- Slip Sheet Truck Certified
Additional Roles and Responsibilities
- (Community Captain) In addition to my primary job responsibilities, I also act as our in house "Community Captain". In this role, I work directly with local non-profit (501c3) organizations to coordinate volunteer projects that our associates can volunteer and give back to the local community. As part of this additional role, I collect information from the non-profit organization, and apply for direct grants to fund these volunteer projects. After approval of the grant, I organize a team of volunteers to complete projects such as constructing housing for homeless veterans, assisting local public schools with beautification projects, etc.
Affiliations
- Family oriented
- Avid Fisherman
- Amateur Chef
- Audiophile
References
References available upon request.
Timeline
Customer Experience Manager
The Home Depot Inc
09.2004 - Current
GED -
Gtcc Middle College High School
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