Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUSTIN WILLIS

Tempe,AZ

Summary


Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.

Overview

10
10
years of professional experience

Work History

Field Service Technician

MSR/FSR
09.2024 - Current
  • Performs preventative maintenance inspections and required preventative maintenance duties on Centrotherm equipment.
  • · Under supervision, perform periodic system maintenance and minor corrective maintenance per customer schedules and requirements.
  • Performs prescribed maintenance per defined procedures and work instructions.
  • · Performs work within generally defined parameters.
  • o Assignments are semi-routine and accomplished with supervision from senior FST or appropriate lead/supervisor.
  • · Adheres to all company and customer safety policies.
  • · All other duties as assigned by Supervisor.
  • · Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.

Adjustment Technician

Muratech
09.2023 - 09.2024
  • Follow all corporate safety protocols and report unsafe conditions.
  • Perform routine installations and/or maintenance on assigned products.
  • Use supplied corporate processes to locate software revisions and appropriate documentation.
  • Install software with minimum supervision, using the provided installation procedures and release notes.
  • Perform log analysis of system errors to determine hardware or software issue.
  • Provide on the job training to customer technicians and internal technicians in routine operation, maintenance, installation and troubleshooting of assigned products.
  • Write and edit technical procedures within scope of responsibility and capability.
  • Effectively troubleshoot issues for both hardware and software.
  • Professionally interact with, and understand technical information from internal team. Professionally interact with multi-national and multi-language teams.
  • Prepare and submit all necessary paperwork and Status Reporting with supervision. Complete Daily Log Installation Reports.
  • Recommend technical solutions/resolutions to engineering groups.
  • Prepare detailed check sheet on all the work that is done on each machine

Onsite Engineer

Edwards Vacuum, LLC (Instar Global Service)
08.2021 - 06.2023
  • Performs installation and troubleshooting on vacuum pumps, abatement, gas and chemical delivery systems to maintain and increase revenue for both service and sales divisions.
  • Participates in site safety programs to create a zero-hazard environment.
  • Understand detailed electrical schematics and mechanical drawings.
  • Understands and adheres to all site fab and Subfab protocol requirements
  • Comprehends the use of test equipment including various test meters, hand tools, and power tools
  • Work collaboratively in a team environment with a spirit of cooperation.
  • Respectfully take direction and coaching from supervisor take all mandatory trainings required.

Field Services Technician

Big Bear Ice Company
11.2015 - 12.2020
  • Conduct repairs, service, installations, removals, and preventive maintenance on Ice Factory Systems and company boxes.
  • Ensure that tools and equipment are in good working order
  • Maintain spare parts inventory on truck and communicate need for additional supplies
  • Driven by a customer centric culture by engaging in respectful and consistent communication with customers outstanding customer to promote outstanding service
  • Operate company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures.
  • Ensure that the system functioning appropriately before leaving the customers' location
  • Complete the designated service report and submit for processing

Education

High School Diploma -

Blue Print High School
Chandler, AZ
05.2008

Skills

  • Reading electrical schematics
  • Good interpersonal communication
  • Sufficient in the use of the following tools
  • Multimeter
  • Power drills and drivers
  • Basic tools such as rachets, screwdrivers, measuring tape and wrenches
  • Torque Wrench
  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Training and mentoring

Timeline

Field Service Technician

MSR/FSR
09.2024 - Current

Adjustment Technician

Muratech
09.2023 - 09.2024

Onsite Engineer

Edwards Vacuum, LLC (Instar Global Service)
08.2021 - 06.2023

Field Services Technician

Big Bear Ice Company
11.2015 - 12.2020

High School Diploma -

Blue Print High School

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JUSTIN WILLIS