Justin Wilson

Manger

Papa Johns

08.2023 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Organized professional development programs for staff, leading to improved performance and skill sets.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.