Justin Wilson
St. Louis,MO
Summary
Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Manger
Papa Johns
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Grounds Keeper & Pool Technician
Oakville Commons
05.2018 - 04.2022
- Cleared public and private areas of debris.
- Used blowers, trimmers to maintain grounds.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Snow removal and pre-salt the community for safety.
- Maintain the community pool and check chemicals.
- Maintain laundry facility
- Prep for community events, organize and clean up.
Education
Associates - Plumbing And Pipe Fitting
Ranken Technical College
St Louis, MO08-2025
Skills
- Customer Service
- Hazardous Chemical Handling
- Chemical Balancing
- I work great as a team or on my own
- Supply Maintenance
- Equipment Maintenance
- Proper Equipment Storage
- Pool Chemistry Monitoring
- Pool Maintenance
- Routine Inspections
- Decision-making
- Time management
- Team leadership
- Customer service
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Performance evaluations
- Product management
- Budget control
- Key performance indicators
- Emergency response
- Safety procedures
- Resource allocation
- Problem resolution
- Adaptability and flexibility
- Attention to detail
- Organizational skills
- Team development
Timeline
Manger
Papa Johns
08.2023 - Current
Grounds Keeper & Pool Technician
Oakville Commons
05.2018 - 04.2022
Associates - Plumbing And Pipe Fitting
Ranken Technical College