Justin Wilson-Kemp
1302 William St Hamilton,NJ
Summary
Dedicated and detail-oriented customer service professional with over eight years of experience in administrative functions, order processing, and client relations. Proven ability to manage complex inquiries, ensure compliance with policies, and deliver exceptional service in fast-paced environments. Currently pursuing a degree in Criminal Justice.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Bristol Myers Squibb
2018.06 - Current
- Prepare and analyze requisitions, ensuring timely and accurate order placement.
- Process orders using various systems and perform in-depth research on customer billing, product damage, and discrepancies.
- Responsible for daily reconciliation of returns and manage operational reviews with vendors to ensure quality.
- Utilize problem-solving skills to respond to customer inquiries regarding product availability and order status.
- Work collaboratively across matrix teams to handle complex inquiries and document all incoming requests.
Customer Care Specialist
Hamilton Honda
2015.02 - 2018.06
- Greeted customers professionally and scheduled appointments, collecting relevant information efficiently.
- Served as a liaison between the dealership and customers, ensuring high levels of communication and organization.
- Processed customer inquiries and concerns regarding vehicles and services, providing timely responses and solutions.
- Acted as the Diverse, Equity, and Inclusion Representative, promoting inclusivity within the team.
Senior Electronics Sales Associate
Sears Roebuck Company c/o Kmart
2012.10 - 2015.01
- Worked with management to determine training needs and scheduled training sessions for new associates.
- Supported and mentored new electronics sales associates, monitoring performance and providing feedback.
- Managed inventory, processed purchases, and ensured customer satisfaction through effective communication.
Camp Counselor
Boys and Girls Club
2013.06 - 2013.08
- Supervised campers, ensured their safety, development growth, and general well being.
- Supervised campers and participated in activities while ensuring their safety and well-being.
- Coordinated transportation for external trips and maintained awareness of camper dietary restrictions.
- Worked with children and staff of different socioeconomic backgrounds and abilities
Camp Counselor
CYO of Ewing
2010.06 - 2010.08
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
- Established connections with campers and their families through strong communication, trust and team building
- Planned and implemented camp lesson plans and programs for children
- Knew and understood all emergency procedures associated with the camp program
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
Education
In Progress - Criminal Justice
Mercer County Community College
Skills
- Customer Service
- Inventory Control
- Microsoft 365
- Organization
- Independence
- Team Player
- Time Management
- Interpersonal Skills
- Communication
- Attention to Detail
- Flexibility
- Adaptability
Timeline
Customer Care Specialist
Bristol Myers Squibb
2018.06 - Current
Customer Care Specialist
Hamilton Honda
2015.02 - 2018.06
Camp Counselor
Boys and Girls Club
2013.06 - 2013.08
Senior Electronics Sales Associate
Sears Roebuck Company c/o Kmart
2012.10 - 2015.01
Camp Counselor
CYO of Ewing
2010.06 - 2010.08
In Progress - Criminal Justice
Mercer County Community College
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