Justin Winger
Queens,NY
Summary
Director of Operations with a proven track record in driving business results and achieving budgetary goals. Expertise in initiating and leading operational changes while supporting leadership in implementing effective strategies. Extensive experience in managing restaurant and market operations, ensuring compliance with safety regulations, and fostering talent development among team members.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Director of Operations
OTG
Queens, New York
12.2022 - Current
- Drove business results aligned with operational objectives across 30 units and 700 employees.
- Achieved budgetary targets through comprehensive strategic planning initiatives.
- Initiated operational changes to enhance efficiency and streamline processes.
- Coordinated team schedules to optimize staffing levels and resource allocation.
- Conducted performance reviews for direct reports, identifying opportunities for improvement.
- Assisted leadership in implementing positive behavioral changes within the organization.
- Oversaw operations at JFK Terminal 5 and 8, encompassing restaurants, bars markets, QSRs, and warehouse teams.
Multi-Unit General Manager
Red Lobster
Fort Smith, Arkansas
06.2018 - 12.2022
- Implemented customer service strategies to enhance guest satisfaction.
- Facilitated communication between staff and upper management for improved operations.
- Oversaw daily operations of units including scheduling, payroll processing, hiring and termination decisions.
Education
Business Administration
Henderson State University
Arkadelphia, ARSome College (No Degree) - Business Administration And Management
National Park College
Hot SpringsSkills
- Strategic planning
- Budget management
- Leadership development
- Team coordination
- High-pressure environments
- Staff communication
Accomplishments
Culture Catalyst Award, OTG 2024 - Plays a pivotal role in enhancing
crewmember engagement and fostering a vibrant workplace culture
crewmember engagement and fostering a vibrant workplace culture
Certification
Certificate in Food Protection - New York City Department of Health & Mental
References
References available upon request.
Timeline
Director of Operations
OTG
12.2022 - Current
Multi-Unit General Manager
Red Lobster
06.2018 - 12.2022
Business Administration
Henderson State University
Some College (No Degree) - Business Administration And Management
National Park College