Justin Wixom
Eagle Mountain
Summary
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
11
11
years of professional experience
Work History
Senior Director | Finance Operations | SLT Member
Advantive, LLC
03.2023 - Current
- Directed a 35 member finance operations team and 3 leaders including A/R, Billing Operations and Renewal Operations to streamline end-to end revenue lifecyhcle processes: Driving 46% improvement to weekly cash run rate, adherence to the Renewal T-120 timeline for the first time and a 2% increase to overall retention at 94%.
- Spearheaded implementation of next-generation A/R automation platform, introducing enhanced invoice level workflows and analytics which accelerated cash collection and reduced DSO from 73 to 50 and dropped Over 90 days past due AR by $6M.
- Appointed Interim VP of Customer Support | SLT Member during pivotal transition period, leading cross-functional teams to drive continued improvements to Support operations and execute against business objectives | June – October 2024
- As Sr. Director Client Operations, standardized and institutionalized new SOP/Policy formats across multiple departments, improving process clarity and reducing operations friction | April 2023 – June 2024
- Authored and operationalized Integrations Playbook for Technical Support, enabling alignment across Professional Services, GTM and Finance while establishing a scalable foundation for post-sales technical enablement.
- Key architect behind 2024 Defining Objective to elevate customer value: Delivering a 9% increase in Strategic customer CSAT among strategic accounts, and reducing new hire onboarding time from 153 days to 56 days, accelerating productivity and customer time to value.
- Led strategic decoupling of Renewal Operations from Customer Success, creating a focused function that optimized the customer journey, enhanced renewal velocity and elevated value delivery.
Director | Global A/R
PowerSchool
06.2018 - 03.2023
- Led globally distributed A/R organization of 30+ associates and 4 leaders, driving successful collection of over $590M in annual receivables, supporting sustained cash flow and financial health across international markets.
- Orchestrated enterprise-wide improvements to A/R workflows, governance structures and reporting standards, delivering greater executive visibility into systemic financial challenges-enabling upstream improvements across the order to cash pipeline, ultimately leading to improved cash cycles and reduced over 90 A/R balances.
- Sr. Manager | Customer Success | 2019 – 2020
- Manager | Customer Success | 2018 – 2019
- Reduced >90 day receivables by $70M, achieving 90% recovery on overdue accounts, directly contributing to working capital optimization and increased liquidity.
- As Sr. Manager and Manager of Customer Success, championed the implementation of Gainsight, transforming customer engagement models and increasing team productivity by 30% through data-driven success planning and automation.
- Unified customer success and renewals into a single, integrated function, streamlining the customer journey, enhancing communication pathways, and improving retention and value delivery across the lifecycle.
- Played critical leadership role in company's IPO readiness and execution, guiding the A/R team through due diligence, audit prep, and cross-functional coordination to ensure a clean and compliant financial posture during the transition to public markets.
Manager | Customer Engagement
Zillow Group
01.2016 - 01.2018
- Led team of 15 customer engagement professionals who connected customers to real estate professionals and provided support to real estate clients.
- Increased team productivity by 25% through effective governance of key quality and performance metrics
- Selected to participate and lead in 3 Zillow Group pilot programs, one of which was rolled out across the US in ‘18
- Led extremely low attrition rate of 2% while increasing team member engagement and productivity
- Led team through 3 large acquisitions and across $1B in overall revenue through scalable processes and improving systems
Manager | Real Estate Sales
Exclusive Home Realty
01.2015 - 01.2016
- Led team of 5 business development reps and 5 licensed sales professionals in the greater Seattle area, providing buying and selling expertise for residential real estate customers.
- Identified and cultivated long term business relationships with leaders and vendors with a 13% increase in lead generation at top of funnel
- Led and trained outside and inside sales teams, overachieving on yearly Sales targets by 5%
- Developed and managed budget and financial plan, delivering monthly reporting and trending analyses
Education
Bachelor Science - Information Technologies
Southern New Hampshire University
01.2018
Skills
- Strategic Planning
- People Leadership
- Business Development
- Budgeting Control
- Business Process Enhancements
- Project Management
- Communication (verbal and written)
- Emotional Intelligence
- Change Management
Websites
Accomplishments
Sales and Operations Award - Zillow Group | 2018
Equity and Belonging Award - Zillow Group | 2019
LANGUAGES
English - Native
Hobbies and Interests
Singing and playing guitar, Travelling, Reading, Family time, Writing music
Awards
Sales and Operations Award Zillow Group | 2018, Equity and Belonging Award Zillow Group | 2018
EXTRA
- Police Officer, Deputy Sheriff Folsom PD | 2001 - 2008
- Marine Corps Security Forces USMC | 1998 - 2000
Interests
Avid reader
Musician
Travelling
Family time
Timeline
Senior Director | Finance Operations | SLT Member
Advantive, LLC
03.2023 - Current
Director | Global A/R
PowerSchool
06.2018 - 03.2023
Manager | Customer Engagement
Zillow Group
01.2016 - 01.2018
Manager | Real Estate Sales
Exclusive Home Realty
01.2015 - 01.2016
Bachelor Science - Information Technologies
Southern New Hampshire University
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